David Tenser, Mozilla’s SUMO project lead, has been writing a multi-part weblog post outlining a working vision for the future of the Firefox support project. “Since the SUMO team was formally created, we have grown from a fairly buggy web site managed by a tight group of people, to a truly community-powered support channel with over 70 active contributors per week. This is an amazing achievement that really shows the strength of the Mozilla community.” Even so, SUMO’s mission is not complete. David continues, “From my perspective, we’ve just started. I’ve thought a lot about what we should do to take SUMO to the next level, something I playfully called ‘SUMO 2.0′ when discussing this with the team at the Summit.” David has written four posts outlining the vision for SUMO so far, that you can find at his weblog: Part 1: Listen as hard as we can, Part 2: Understanding the bigger picture, Part 3: Increasing community participation, Part 4: Having our finger on the pulse.
If you’re interested in volunteering to help with the SUMO project, you should keep an eye on David’s weblog and read the How to contribute page in the SUMO Knowledge Base. Helping out with user support is a great and easy way to get involved with the Mozilla project.