A few bugs have been filed recently surrounding the add-on upload process, and they all turned out to be a single problem: if the upload process fails for some reason, the file may end up in an incorrect state.
What does this mean to add-on authors? Sometimes they’ve ended up with multiple files for a version, other have had to attempt the upload multiple times until it works. But the sneakiest of problems is when the upload finishes well, but the uploaded file isn’t nominated for the public. This means that the new version of a public add-on will start with an “In Sandbox” state, and it will never appear in the add-on review queue. Authors rarely notices this error, and they become increasingly annoyed with the add-on not being reviewed.
Only 2 add-ons are currently waiting for more than 7 days. If your update has been waiting for longer than that, you’ve probably been bitten by this bug.
So, in order to be safe, please check the status of your add-on updates. In order to verify that your update is in the review queue, follow these steps:
- Go to your Add-ons Page.
- For the add-on you updated, check the status of the latest version, under Versions and Files. If the status is “In Sandbox” instead of “In Sandbox; Pending Review”, then your file is not in the review queue.
- If you need to change the status of your add-on, please email amo-editors AT mozilla dot org and we’ll be happy to help you.
The bug is already fixed, so please let us know if you continue experiencing any upload problems.
Update: this post refers to updates of add-ons that are already public. If you’re nominating your add-on for the first time, it’s normal for the status of your latest file to be ‘In Sandbox’.