We know that existing Firefox users update their browser remarkably quickly. However, it seems the same cannot be said of new users–those people who are installing Firefox, perhaps for the first time. In the recent two week period since the … Continue reading

Mozilla.com occasionally breaks into the top 50 websites worldwide. This single domain, however, fails to capture Mozilla’s full web presence. Below, I have plotted two metrics, pages views (x-axis) and page views per visit (dot size), across our most popular … Continue reading

This fall, we implemented a website optimization solution and our early results are outstanding! Our first two A/B tests have seen double-digit engagement improvements — 33% on the First Run page and over 50% on the What’s New page (more … Continue reading

Our Metrics intern, Eric Hergenrader, did some terrific work analyzing fluctuations in Firefox usage.  Using a linear regression, he found that this summer’s decline in Firefox use was largely in line with expectations; a 2-3% decline in July and August … Continue reading

As with all of our feedback mechanisms, the uninstall survey is only useful as long as it provides insights and drives changes in our behavior.  While the existing survey has provided useful feedback, I think we can do better.   … Continue reading

Now that we’ve taken a macro view of a few uninstall survey trends, we can dig into some of the details. The following two charts summarize the response to the second multiple choice question: “Why did you uninstall Firefox? (select … Continue reading

The world of Mozilla includes many Firefox related feedback mechanisms.  Crash reporting, bugzilla and spreadfirefox.com represent a few such examples.  Another feedback mechanism is the Firefox uninstall survey.  When a Firefox user (Windows XP only) decides to uninstall their browser, … Continue reading