ehergenrader
In part I of this two-part series (found here), I discussed the first level of my analysis of our support site. Next, we asked ourselves two questions – Which search terms lead to which articles? Are visitors ultimately satisfied with … Continue reading
ehergenrader
A few months ago, David Tenser from our Support team came to the Metrics team with some ideas for analysis concerning user experience with our support.mozilla.com site (SUMO). At the time, we did not have the functionality set up to … Continue reading
ehergenrader
When I began my analysis of the Broken Site Reporter (seen above) in Firefox (first post can be read here and second here), I imagined a series of 4 or 5 posts with a concluding post on changes I thought … Continue reading
ehergenrader
It has now been a full month since the launch of Firefox 3.5 – what impact has the new browser had? In just over 30 days, Firefox 3.5 has been downloaded 47.6 million times! This does not include downloads from … Continue reading
ehergenrader
In Part I of our Broken Web Site Reporter analysis here, we looked at some very general data patterns concerning usage of our Report Broken Web Site tool in the Firefox Help menu. Here I will attempt to dive a … Continue reading
ehergenrader
One of the ways Firefox users can easily and directly contribute to making the browser a better product is through our Help->Report Broken Web Site feature: This allows users to let us know if they experience problems with Firefox on … Continue reading