• Mozilla Community & Customer Service

    May 2nd, 2007 by seth bindernagel with 6 comments »

    If you’ve seen Asa’s blog post or read Sam Sidler’s post, then you are probably well up-to-speed about JT and Sam’s customer service initiatives. But, to recap, here is what Sam and JT are pushing forward:

    Starting next Tuesday (May 8), we’ll be holding twice weekly meetings to discuss the future of customer support. These meetings are to discuss implementing some very specific things that are no-brainers in the realm of customer support.

    • Tuesday, May 8, 2007 at 10am PDT – End-user knowledge base
    • Thursday, May 10, 2007 at 2pm PDT – End-user forums
    • Tuesday, May 15, 2007 at 10am PDT – One-to-one / multiuser chat
    • Thursday, May 17, 2007 at 2pm PDT – How MoCo’s approaching this problem
    • Tuesday, May 22, 2007 at 10am PDT – Recap and discussion of any other issues ideas

    These meetings are open to anyone and everyone. If you or someone you know are currently providing any level of customer support, we want you there. Anyone who participates in any avenue of support is more than invited. That includes the mozillaZine forums and knowledge base, Mozilla’s bugzilla, the support newsgroups, any mailing lists, IRC, anyone working with Hendrix, anyone who works on the in-app help documentation, etc etc etc.

    Because my friends and family know that I work for Mozilla, they assume I know everything about “The Internets“. I’ll occasionally install new features on friends’ versions of Firefox or help set preferences to make sure they are optimizing their experience. Can’t wait to learn more so I can become a viral customer service junkie…

    Thanks Sam and JT. This should rock!

  • Pictures and other stuff from Japan

    May 1st, 2007 by seth bindernagel with 2 comments »

    Here are two blogs from presenters at the Mozilla Gumi 8th annual event on April 21.

    http://hidenosuke.org/ — Presented on the Mozilla Trunk

    http://minism.jp/–An extension developer with a keen sense of social marketing and browsing and other things.

    Also, here are all my pictures:

    Seths/Gen/Mozilla in Taiwan (already posted once…posted again).

    Seths and Kaori in Osaka and Kyoto

    Seths and the team at the Mozilla Gumi 8.0 in Tokyo.

    BTW, I uploaded all of these photos to Flickr with the Fotofox companion.  Nice work on that!

    p.s. I have jet lag. Any remedies?

  • Not quite Firefox Flicks

    April 25th, 2007 by seth bindernagel with 6 comments »

    http://foxkeh.jp/

    No comment.

  • Mozilla 24

    April 23rd, 2007 by seth bindernagel with 8 comments »

    One of the great things that the Mozilla JP office is currently planning is the the Mozilla 24 conference. The idea is in development, but it would be excellent to get our global community to help with the execution.

    For now, the conference is happening in Japan, but the idea is more global. Essentially, the idea is to hold a 24 hour conference that kicks off in Tokyo. As business day progresses around the world, each of our communities will be able to come online and contribute to the conference. Mozilla 24 will take a lot of logistical coordination and we’ll need to find people in each of our locales across the globe to help contribute. If you’re interested in learning more about the planning, contributing to the proposed tracks, or just have some general questions, please email me and I will make sure to put you in touch with Gen or Kaori.

    (Have been having some trouble uploading to Flickr…pictures from yesterday and the Gumi are forthcoming.)

  • Mozilla Gumi

    April 21st, 2007 by seth bindernagel with 2 comments »

    We are in Tokyo, attending the Mozilla Gumi 8.0 party. Seth S presented about Firefox 3 and I spoke about the Mozilla Community. There were so many great presentations by other members of the community. Experts presented on SVG, Javascript, new extensions and web apps, an explanation of Mozilla’s trunk, and more. Really very impressive stuff…Osaka was also an excellent visit. In addition to presenting to a joint meeting of Mozilla community members and the Nippon Sun User Group, we also had the chance to meet some of our key Japanese contributors who are maintaining the localized version of Bugzilla.

    Just a few observations as a visitor to Japan. Everyone seems to be incredibly friendly. The food is fresh and very tasty. I have tried to say yes to every suggestion, just to get the full perspective and experience. In some cases, it has left me tasting things like raw beef liver, sea urchin and fried crickets (OK, the crickets were actually in Taipei). Not surprising to me, every recommendation so far has led to a very positive experience.

    Additionally, the Japanese community is very hard working (probably also not a surprise). Hats off to our contributors, Kaori, Gen, Takita-san and all the community members for continually showing us hospitality and amazing dedication to Mozilla. Our visit has been seamless because of them.

    The community here is thriving and I believe we can do some good things to help empower everyone who is driven to contribute to Mozilla in Japan. The Gumi event has been fantastic and I think we have members here who we can support. It is my hope that the Japanese contributors will nominate many ideas for the program to support.

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