We’re getting close to opening the Live Chat portion of support.mozilla.com, and we’re very excited about that. We’ve chosen a complete software solution that allows users to access one-on-one support through a web applet, but provides helpers with a full featured client that allows them to choose which questions they think they can answer, and call in more helpers for questions they can’t.
Very soon, we’ll be having a test day and we’d like to invite all of you to help us out. You can test the helper client and see what it’ll be like to answer users’ questions. You can test the web app to make sure it’s easy for people to use in all browsers. We’d love for people to test both at the same time, then you can really see how each action works for the helper and the user.
If you’re interested, look back here for more details, or come see us in #sumo on irc.mozilla.org for more information on how and when.