Yesterday, we had our first test day for the upcoming Live Chat component of Firefox Support. It was a wonderful success. Having so many people come out and stick around for the amount of time they did really let us get a handle on all the features and how things will work when we go live. While we found that most things work as expected, we did end up finding a good number of small things that we’d missed in our previous testing. In the lead up to going live we’ll be taking the list of issues we found, fixing some of them on our end, improving our documents, and filing bugs upstream with the software provider.
We want to say a HUGE thank you to all the people who turned up today. We couldn’t have done it without your help. Everyone that turned up — no matter for how long — really helped, and we appreciate it very much. We hope we’ll see you all back as we get closer to going live. If you missed the test day, but still want to check it out, feel free to stop by #sumo on Mozilla’s IRC network and we’ll get you set up.