Minutes of SUMO meeting 2008-09-29
Attendees: djst, cilias, zzxc, cww, nkoth Sumo Weekly metrics First week of collecting metrics from Omniture instead of Urchin, which explains some differences in the numbers All team members set … Read more
Attendees: djst, cilias, zzxc, cww, nkoth Sumo Weekly metrics First week of collecting metrics from Omniture instead of Urchin, which explains some differences in the numbers All team members set … Read more
The Support Forum is a way for users to ask direct support questions about problems not (yet?) covered in the Knowledge Base, as described previously as the support funnel. It … Read more
Attendees: djst, cilias, zzxc, cww, lucy Sumo Localizer feedback Weekly metrics Less traffic this week, and less community involvement Weekly support issues For Hendrix, we have an experimental database built … Read more
A few months ago, we surveyed knowledge base contributors to evaluate the quality of the contributor experience and how we can improve it. From the feedback we got, one common … Read more
The Knowledge Base is the heart of SUMO and consists of a large collection of support articles largely written by the community. The key focus and scope of the Knowledge … Read more
Approximately half of our users are running an English (US, British, or other) version of Firefox. This is why localization is such a critical part of Mozilla, because it enables … Read more
Sumo Weekly metrics Most popular articles list not accurate (see bug) This week is the first time we share the weekly common issues list during the SUMO meeting. It’s a … Read more
I’ll start part four of this blog series with an important question: Are our Firefox users happy about their browsing experience? If they are, exactly how happy are they? Can … Read more
Attendees: djst, cilias, zzxc, cww, nkoth, myles7897 Sumo Welcome to the team, Matthew (zzxc) and Cheng (cww)! [1] Gathering/reporting top issues cww has been reading forum threads and e-mail zzxc … Read more