Categories: Meetings

Minutes of SUMO meeting 2008-09-22

Attendees: djst, cilias, zzxc, cww, lucy

Sumo

  • Localizer feedback
  • Weekly metrics
    • Less traffic this week, and less community involvement
  • Weekly support issues
    • For Hendrix, we have an experimental database built now that sorts each post into a category so it’ll be easy to pull up the raw data now and collect information with a simple SQL query. Cww will be putting in all the info from the support forums as well pending bug 455790. Once this is done, we’ll have a form where we can look up everyone who has a certain issue.
    • By far the most common issue right now is people being confused about the Awesome Bar not appearing to erase their history
      • Evidence that many people report this in the Forum as well. Many people are asking how to downgrade to Firefox 2.0.0.x
      • We have a downgrading to Firefox 2 article, but we need to add a paragraph explaining why downgrading is a bad idea, and how people can disable the Awesome Bar functionality anyway if they really need to

Knowledge Base

  • Bugzilla: no activity (all around pretty quiet week)
    • remember to add user-doc-needed to bugs that require changes in documentation or new documentation
  • Add-ons policy
    • Policies page is updated, but could improvement. [1]
    • New content block: label=amo
    • Add-on links have been removed from most articles with some exceptions. Dynamic content still needs to be applied. cilias will work on implementing this for related articles this week.
  • List of top articles for translation: [2]
  • Looking for suggestions on how to get more approvers to review other people’s edits [3]
    • djst thinks we need to make the review queue more obvious to contributors — need a good contributor start page and make sure we direct people who log in to that page
  • We should remove instructions on how to completely disable all history in the Awesome Bar. Very few people actually want that, and we also have evidence of people thinking they broke Firefox when applying that “fix”

Support Forum

  • Traffic slightly down, by ~ 15-20%

Live Chat

  • Traffic down; chat requests down almost 30%
  • 2 new accounts created, 0 account approvals
  • New common issues: crashes (crash-stats still down, bug 455999), yahoo toolbar causes window jumping, Firefox 3 “crashes entire computer”, default browser corrupted/wrong browser launches on Windows