Minutes of SUMO meeting 2008-10-20
Attendees: djst, cilias, zzxc, cww, nkoth Sumo Weekly metrics Last week’s weekly support issues Corrupt places.sqlite issue – cww to file bug and write KB article on how to replace … Read more
Attendees: djst, cilias, zzxc, cww, nkoth Sumo Weekly metrics Last week’s weekly support issues Corrupt places.sqlite issue – cww to file bug and write KB article on how to replace … Read more
On October 1st, I announced the top 15 Knowledge Base articles for localizers to translate. One week later, all 15 articles were translated into Japanese! Big thanks to Masahiko Imanaka … Read more
Over the next few days, I’ll be sending out invitations to Firefox Support knowledge base localizers to take a survey. If you receive an invite, do not mistake it for … Read more
Over the past month and a half, we’ve started an effort to gather data from users who come to support or provide input to other places in the Mozilla community … Read more
A few weeks ago, creative extraordinaire Tara and I took on the fun task to create a logo to visually represent the SUMO community support project. In order to get … Read more
Attendees: djst, zzxc, Cww, nkoth, myles7897 Sumo Weekly metrics djst has created a dashboard in Omniture so everyone in the team can look at the same data Next step is … Read more
Approximately a month ago, I posted about a discussion I started in the Contributors forum, to gather ideas criteria for an improved Knowledge Base article editor. There is still time … Read more
The Mozilla Support (SUMO) project is unique in the way it involves the broader Mozilla community to improve the user experience. The Live Chat component of SUMO, which I started … Read more
Attendes: djst, cilias, zzxc, cww, nkoth, lucy Sumo Weekly metrics Bug 455190 made the poll stats unreliable; should be fixed starting from last week’s push. cilias to verify and report … Read more