Sumo
- Weekly metrics
- Start page bounce rate is now based on support.mozilla.com/en-US/kb/ instead of support.mozilla.com/en-US/kb/Firefox+Support+Home+Page. The latter is not nearly as trafficked as the former (by a factor of 10) so this will give us much more reliable data.
- The traffic that still goes to Firefox+Support+Home+Page are locales that do exist at mozilla.com but not yet on SUMO
- What do we base “New Contributors” on?
- The subset of “Active contributors” that registered last week
- Start page bounce rate is now based on support.mozilla.com/en-US/kb/ instead of support.mozilla.com/en-US/kb/Firefox+Support+Home+Page. The latter is not nearly as trafficked as the former (by a factor of 10) so this will give us much more reliable data.
- Last week’s weekly support issues
- TurboTax buttons don’t show in Firefox — cww to monitor this in case it needs a KB article on SUMO
- Slight changes in SUMO milestone version numbers: rather than releasing SUMO 1.0 and then immediately releasing 1.1 the following week, we decided to renumber the releases to give the psychologically more powerful 1.0 version number more focus (and making it remain the current release for longer than just one week). As a result:
- SUMO 0.9.5 (formerly 1.0) will be released tomorrow, which will include the backend of the localization dashboard — however, the full functionality will not be included until SUMO 1.0 is released.
- SUMO 1.0 (formerly 1.1) will be released next week, giving us a lot of usability fixes and polish based on the UX audit.
Knowledge Base
- New articles:
- 3.1 Contributor docs are now updated/moved for 3.5. Backend updates may be done in an independent push. No date set.
- If we push 0.9.5 as planned, Options window split will take affect this week.
- Asking locale leaders if they prefer 3.5 changes be presented to them as checklist or diff, and so far they prefer diff. [1][2]
- If you’re getting a timeout when submitting an article, that be bug 480415.
Forum
- Timeouts on the forums led to lots of dupes this week. So numbers are possibly all screwy. (And related, it’s time consuming to lock them all so many of them are marked “proposed solution” so stats next week will be screwy too.) This is bug 484753.
- Also traffic is down but so is participation but may be related to the above.
Live Chat
- Metrics update: 28 new helper accounts, 4 new helpers taking chats, 18 active helpers
- Asking for feedback from the community in the Contributors forum
Roundtable
- If you see cases of malware based on downloading Firefox from a third-party site, Mozilla has a page to report the site. [3] (Already added to our article on malware.) – cilias