Sumo
- Firefox 3.5 status
- List of potential 3.5 issues is up in the Contributor forum
- Potential addition: Error correction if people have changed folder names of top-level bookmark folders
- List of add-ons not compatible with 3.5
- Tab Mix Plus is definitely not compatible
- TwitterFox?
- Cww to ask Nick for a list and update the thread today
- zzxc to post a Contributor forum post about specific Live Chat policies during the hectic launch — we need to be more efficient and less “chatty” to cope with the increased traffic
- zzxc to blog about the above; cww to review
- SFD5 review
- What went really well:
- Demonstrating new technology. SUMO is a way to learn more about Firefox and be on
- Getting people together
- Putting faces on many of the regulars interacting with SUMO — Cww pointed camera to Marcia, reed, etc during the broadcast, which was a fun and engaging way to make the Mozilla people more familiar
- Video broadcasting worked well
- Time of day worked well for both Europe and Americas
- Short and focused event
- What didn’t work well:
- Technical issues, like the IRC chat
- Sometimes video sync problems
- Video wasn’t really active, often just audio. For example, sometimes nothing changed in the video for minutes, while a discussion was taking place.
- Ideas for the future:
- Task-oriented events focusing on specific tasks that need to be completed, and less focus on engaging/fun activities
- What went really well:
- Weekly metrics
- Top trended search term is Firefox 3.5
- Firefox Crashes article is not as understandable
- Last week’s weekly support issues
- No specific new issues
- 3.5 feedback is looking great — no major issues from SUMO users
Knowledge Base
- KB is ready to 3.5.
- Screenshots are done for over 60% page hits.
- Top 6 locales average at over 90% on l10n Dashboard.
- Articles on Installing Firefox and Updating Firefox will be updated at the time of release.
- cilias to update the staging copies of the articles and hit the publish button as soon as 3.5 ships
- If a user notices something that should be updated in the KB, remember to encourage him/her to try editing the article.
- Any post-3.5 issues that need docs? Use Requesting an article.
Forum
- How many more people participated in the forum during SFD? How many sticked after SFD? Cww to follow up with metrics next week.
- 5 new contributors registered and posted in the forum last week
Live Chat
- Blog post tonight about participating during the 3.5 launch
- Schedule for tomorrow, everyone is invited to sign up to help.
- Firefox 3.5 tags from last week – user experience by far the top 3.5 issue.
- zzxc to post detailed info about user experience problems related to 3.5 in Live Chat and ensure that the most important issues are covered in the previously mentioned list
Roundtable
- Let’s all embrace for impact — the 3.5 launch is going to be awesome/crazy!
- Great commitments from the QA and engineering teams to help out together with the SUMO community during the launch.