Minutes of SUMO meeting 2009-07-27
Sumo Weekly metrics “Norton” is a popular search term and so is “fast dial”. Cww to investigate “fast dial”. Last week’s weekly support issues New issue: Cannot right-click. Looks like … Read more
Articles from July, 2009
Laura Thomson presenting at OSCON about SUMO
If you’re at OSCON, be sure to not miss senior software engineer, PHP guru, and SUMO lead developer Laura‘s presentation titled Scaling Firefox Support with PHP. From the presentation summary: … Read more
Minutes of SUMO meeting 2009-07-20
Sumo Weekly metrics Private Browsing the most commonly searched How many of those people are looking at the Private Browsing article in 3.5 vs 3.0? In other words, is it … Read more
Live Chat on Firefox 3.5 Launch Day
During the Firefox 3.5 launch, the Mozilla Support community opened Live Chat extra hours to help people experiencing problems after the release. In all, we were able to answer over … Read more
Updating the Firefox Manual for 3.5
Back in May, we came together and worked on a user manual for Firefox as part of the FLOSS Manuals Project, an open-source book publishing project. It was a huge … Read more
Minutes of SUMO meeting 2009-07-13
Sumo Weekly metrics We’re still dealing with the problem of only getting about 20-25% of the proposed solutions to forum questions actually confirmed as solved threads. Should we send a … Read more
Minutes of SUMO meeting 2009-07-06
Sumo Firefox 3.5 post-mortem Very good job, very prepared. One thing that stood out: problem with add-ons not being compatible. We needed to get a list of unsupported add-ons. Next … Read more
Measuring the success of the knowledge base
In March, I posted about using article feedback to improve knowledge base articles and the importance of making knowledge base articles easy to read; but those are specific areas that … Read more
How our wiki is different
To say that the SUMO knowledge base is just a wiki really doesn’t do it justice. While it’s very easy to start contributing to the knowledge base and simply assume … Read more