Sumo
- Weekly metrics
- Private Browsing the most commonly searched
- How many of those people are looking at the Private Browsing article in 3.5 vs 3.0? In other words, is it existing 3.0 users looking at the prospect of updating, or is it 3.5 users wanting to learn more about the feature?
- 89.5% come from Firefox 3.5, 7.2% use Firefox 3.0.x
- Last week’s weekly support issues
Knowledge Base
- Adding Screencasts now includes guideline to only provide screencasts for step-by-step instructions
- cilias to lay out the steps to create both Open Video and Flash version of screencasts, explain why open video matters, and put this info up on the Adding Screencasts article
- New articles: Add-ons are disabled after updating FirefoxImporting bookmarks from Google ChromeFirefox launches automatically when your computer starts
- Article bugs for top 5 crashes. Please draft them! [1][2][3][4][5]
Forum
- Still high traffic compared to before 3.5 was released
- Cww to present full data of 1000 thread sample this week
- How/where should we write guidelines for asking questions?
- On the form asking question
- Make mockup, then file bug and change it
- Tags part of ForumUX?
- Cww to talk to paulc about the feasibility, but the main problem is getting people to use it. Explain why it matters.
Live Chat
- Top live chat tags since the release (last week)
- Cww and zzxc to work together on most common Live Chat and forum issues to see if they are similar
- New blog post about launch day and new chat hours
- Work on the Web Client is progressing; slightly behind schedule.
- Target: initial framework and demo by this Wednesday, fully functional version by mid-August
- Bug list
Roundtable
- Alix and chofmann working on plugin detection page — want to know which plugins are the most common and problematic
- Cww to build list of used plugins in forum and create wiki page for people to fill with more info. Work with zzxc on this.