Categories: Meetings

Minutes of SUMO meeting 2009-07-27

Sumo

  • Weekly metrics
    • “Norton” is a popular search term and so is “fast dial”. Cww to investigate “fast dial”.
  • Last week’s weekly support issues
    • New issue: Cannot right-click. Looks like an add-on issue (Yahoo Toolbar?) Will get a KB article created for it.
  • Is there a bug to make Omniture tell the difference between 3.5 and 3.5.1?
    • Cww to ask metrics team if they about it.

Knowledge Base

  • Any help on crash docs would be appreciated.[1][2][3][4][5], and new this week “_PR_MD_SEND”[6]
  • We’re looking at improving articles with a csat score lower than 4. Check out the discussion in the Contributors forum.
  • Locale Leader feedback about using HTC to let non-en-US contributors find local communities and their locale leader has been good. Next step is to draft a localized version.
    • This is also a good opportunity to get feedback/ideas from localizers on how to make the en-US page easier to use.
  • We want to try simplify the process of translating articles. Discussion.
  • Plan for centralizing KB communication is set: create a KB forum with a discussion thread per-article. I’ll start drafting a PRD this week.
  • New articles: Cannot scroll with mouse wheel or touchpad and How to clear the cache.
  • Sumodev KB stuff:
    • We’re working on making all translations inherit the *additional* category info (Firefox 3.0, Troubleshooting, etc.) of en-US pages.
    • “2.0” will be removed from the “Show content customized for” selector.

Forum

  • Tracking contributor retention, what new metrics can we look at? Try tracking individual users who post as “proposed solution” but don’t register. — zzxc
  • Mentoring on forums? How?
    • Cww needs to think about it some more before proposing any ideas.

Live Chat

  • Top chat tags (crashes and firewall issues most common last week)
  • Welcome to new contributors: itsme95, athaba, moses, robomaster
  • Working on documentation for web-client.

Roundtable

  • Some praise from a blogger: How can I prevent thought fatigue?
  • Users are getting notifications that someone tried to reset their password.
    • bug 506547
    • It doesn’t happen to everyone, but the people that do get them tend to have common usernames.
    • There is an “I forgot my password” link in the login form, which asks for a username or email address, and is accessible to everyone. Misuse of that page is likely the cause.

One comment on “Minutes of SUMO meeting 2009-07-27”

  1. Dave wrote on

    Weekly metrics does not work. Wants me to register/login into Google Account???