Sumo
- Weekly metrics
- “Norton” is a popular search term and so is “fast dial”. Cww to investigate “fast dial”.
- Last week’s weekly support issues
- New issue: Cannot right-click. Looks like an add-on issue (Yahoo Toolbar?) Will get a KB article created for it.
- Is there a bug to make Omniture tell the difference between 3.5 and 3.5.1?
- Cww to ask metrics team if they about it.
Knowledge Base
- Any help on crash docs would be appreciated.[1][2][3][4][5], and new this week “_PR_MD_SEND”[6]
- We’re looking at improving articles with a csat score lower than 4. Check out the discussion in the Contributors forum.
- Locale Leader feedback about using HTC to let non-en-US contributors find local communities and their locale leader has been good. Next step is to draft a localized version.
- This is also a good opportunity to get feedback/ideas from localizers on how to make the en-US page easier to use.
- We want to try simplify the process of translating articles. Discussion.
- Plan for centralizing KB communication is set: create a KB forum with a discussion thread per-article. I’ll start drafting a PRD this week.
- New articles: Cannot scroll with mouse wheel or touchpad and How to clear the cache.
- Sumodev KB stuff:
- We’re working on making all translations inherit the *additional* category info (Firefox 3.0, Troubleshooting, etc.) of en-US pages.
- “2.0” will be removed from the “Show content customized for” selector.
Forum
- Tracking contributor retention, what new metrics can we look at? Try tracking individual users who post as “proposed solution” but don’t register. — zzxc
- Mentoring on forums? How?
- Cww needs to think about it some more before proposing any ideas.
Live Chat
- Top chat tags (crashes and firewall issues most common last week)
- Welcome to new contributors: itsme95, athaba, moses, robomaster
- Working on documentation for web-client.
Roundtable
- Some praise from a blogger: How can I prevent thought fatigue?
- Users are getting notifications that someone tried to reset their password.
- bug 506547
- It doesn’t happen to everyone, but the people that do get them tend to have common usernames.
- There is an “I forgot my password” link in the login form, which asks for a username or email address, and is accessible to everyone. Misuse of that page is likely the cause.
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