Minutes of SUMO meeting 2009-07-27

Sumo

Weekly metrics
- “Norton” is a popular search term and so is “fast dial”. Cww to investigate “fast dial”.
Last week’s weekly support issues
- New issue: Cannot right-click. Looks like an add-on issue (Yahoo Toolbar?) Will get a KB article created for it.
Is there a bug to make Omniture tell the difference between 3.5 and 3.5.1?
- Cww to ask metrics team if they about it.

Knowledge Base

Any help on crash docs would be appreciated.[1][2][3][4][5], and new this week “_PR_MD_SEND”[6]
We’re looking at improving articles with a csat score lower than 4. Check out the discussion in the Contributors forum.
Locale Leader feedback about using HTC to let non-en-US contributors find local communities and their locale leader has been good. Next step is to draft a localized version.
- This is also a good opportunity to get feedback/ideas from localizers on how to make the en-US page easier to use.
We want to try simplify the process of translating articles. Discussion.
Plan for centralizing KB communication is set: create a KB forum with a discussion thread per-article. I’ll start drafting a PRD this week.
New articles: Cannot scroll with mouse wheel or touchpad and How to clear the cache.
Sumodev KB stuff:
- We’re working on making all translations inherit the *additional* category info (Firefox 3.0, Troubleshooting, etc.) of en-US pages.
- “2.0″ will be removed from the “Show content customized for” selector.

Forum

Tracking contributor retention, what new metrics can we look at? Try tracking individual users who post as “proposed solution” but don’t register. — zzxc
Mentoring on forums? How?
- Cww needs to think about it some more before proposing any ideas.

Live Chat

Roundtable

Some praise from a blogger: How can I prevent thought fatigue?
Users are getting notifications that someone tried to reset their password.
- bug 506547
- It doesn’t happen to everyone, but the people that do get them tend to have common usernames.
- There is an “I forgot my password” link in the login form, which asks for a username or email address, and is accessible to everyone. Misuse of that page is likely the cause.