Sumo
- Weekly metrics
- Lots of activity in the German locale
- High traffic in the forum due to the major update
- We should look at search stats for crash signatures.
- Crash article is rated low in understandability. We should reorganize it and make it clearer that finding crash signatures is fairly advanced, but isn’t the only way to get help.
- Last week’s weekly support issues
- How could Firefox make troubleshooting user problems easier?
- Discussion/brainstorming that led to this wiki page
- SFD update
- Went through all top crashers last Friday and made sure bugs were filed for them
Knowledge Base
- Specific articles about Bookmarks and Cookies are being worked on, and hopefully in the KB early this week.
- New articles: Deleting bookmarks, Will Firefox work on Snow Leopard
- Note about Snow Leopard: Screencast recording is fullscreen-only. SUMO has a size limit of 640×480.
- Should we remove the “Print” link in the Actions box? [1]
- Remove it for now — very few people using it anyway and it’s broken
Forum
- Lots of support threads in the Contributors forum, something happen?
- cilias updated the How to Contribute document in an attempt to reduce the problem, but it might have had an opposite effect
- Jump in traffic to forums this week
Live Chat
- Top tags from last week
- change diagram to a stacked bar graph [2]
- Lots of connection problems caused by McAfee last week
Roundtable
- Support common-issues triage tomorrow at 10 AM.
- This will be a weekly effort to ensure that the keyword is accurate and reliable
- Sumo team will always call in, others are very welcome too
- New SUMO blog theme proposed by leo.
david wrote on