Categories: Meetings

Minutes of SUMO meeting 2009-08-31

Sumo

  • Weekly metrics
    • Lots of activity in the German locale
    • High traffic in the forum due to the major update
    • We should look at search stats for crash signatures.
      • Crash article is rated low in understandability. We should reorganize it and make it clearer that finding crash signatures is fairly advanced, but isn’t the only way to get help.
  • Last week’s weekly support issues
  • How could Firefox make troubleshooting user problems easier?
  • SFD update
    • Went through all top crashers last Friday and made sure bugs were filed for them

Knowledge Base

  • Specific articles about Bookmarks and Cookies are being worked on, and hopefully in the KB early this week.
  • New articles: Deleting bookmarks, Will Firefox work on Snow Leopard
  • Note about Snow Leopard: Screencast recording is fullscreen-only. SUMO has a size limit of 640×480.
  • Should we remove the “Print” link in the Actions box? [1]
    • Remove it for now — very few people using it anyway and it’s broken

Forum

  • Lots of support threads in the Contributors forum, something happen?
    • cilias updated the How to Contribute document in an attempt to reduce the problem, but it might have had an opposite effect
  • Jump in traffic to forums this week

Live Chat

Roundtable

  • Support common-issues triage tomorrow at 10 AM.
    • This will be a weekly effort to ensure that the keyword is accurate and reliable
    • Sumo team will always call in, others are very welcome too
  • New SUMO blog theme proposed by leo.

One comment on “Minutes of SUMO meeting 2009-08-31”

  1. david wrote on

    Hello there i can update this also when is the online version of thunderbird getting launched and when will the mobile one too