Updating the knowledge base for Firefox 3.6 – Which articles need to be updated
For the past few weeks we have been gathering a list of changes from Firefox 3.5 to 3.6. The next step is to go through the list of articles and … Read more
Articles from October, 2009
Help Firefox users having problems with Facebook
Facebook has become an extremely popular social network the last couple of years — and we all know how quickly Firefox is growing its market share. Therefore, a little deductive … Read more
Calling all Windows 7 users!
Last week, Microsoft released Windows 7, the latest version of the Windows operating system. The majority of our visitors to Firefox Support are Windows users today, and “Windows 7” is … Read more
Minutes of SUMO meeting 2009-10-26
Sumo Weekly metrics Over 4 million weekly visitors the last couple of weeks. Yay, F1 keyboard shortcut! New record in forum threads last week. Could be a combination of .NET … Read more
Updating the knowledge base for Firefox 3.6 – List the changes in Firefox
Firefox 3.6 is the next significant Firefox milestone release, and the first beta release is coming soon. We need to start thinking about what updates we need to make to … Read more
Connecting with hundreds of Firefox users each week
Since Live Chat started, over 1000 people have helped us in at least one chat, and over 200 have been regular helpers. We have answered almost 50,000 total chats (between … Read more
KB articles about blocklisted MS add-ons
Over the weekend, there was quite a bit of activity regarding security issues in .NET Framework Assistant and Windows Presentation Foundation. These are add-ons that were installed via Windows Update … Read more
Minutes of SUMO meeting 2009-10-19
Sumo SUMO goals 2010 brainstorm (click the link for the actual outcomes of the discussion!) Weekly metrics Last week’s weekly support issues Knowledge Base New approver: Tobbi! Gathering list of … Read more
Help us plan SUMO in 2010!
Following up on my post last week about how the SUMO project developed in 2009, it’s time to repeat the circle for 2010! It’s time to start thinking about where … Read more