Sumo
- SUMO goals 2010 brainstorm (click the link for the actual outcomes of the discussion!)
- Weekly metrics
- Last week’s weekly support issues
Knowledge Base
- New approver: Tobbi!
- Gathering list of changes in Firefox 3.6 that will affect support. After we have the list complete, we can assess what articles need to be updated, and what can be scripted.
- Ideas for article on staying safe on the web [1]
- New articles:
Live Chat
- Chat tags Tags and issues from last week
- “Other” issues account for almost 60% of all chats
Roundtable
- Search indexing should be working again now