Minutes of SUMO meeting 2009-10-19

Sumo

• SUMO goals 2010 brainstorm (click the link for the actual outcomes of the discussion!)
• Weekly metrics
• Last week’s weekly support issues

Knowledge Base

• New approver: Tobbi!
• Gathering list of changes in Firefox 3.6 that will affect support. After we have the list complete, we can assess what articles need to be updated, and what can be scripted.
• Ideas for article on staying safe on the web [1]
• New articles:
  • Multi-touch does not work
  • Unexpected installation error -203 when installing add-ons
  • Unable to download attachments from Hotmail or Windows Live Mail
  • .NET Framework Assistant
  • Windows Presentation Foundation

Live Chat

• Chat tags Tags and issues from last week
  • “Other” issues account for almost 60% of all chats

Roundtable

• Search indexing should be working again now