Tikiwiki syntax
As most of you know, the knowledge base on SUMO is a wiki. Those of you who are familiar with wikis are probably most familiar with mediawiki syntax, which is … Read more
Articles from November, 2009
Minutes of SUMO meeting 2009-11-23
Sumo Weekly metrics Now that the start page suggests search terms, there’s no way to distinguish between actual searches and click-on-suggested-term searches. Cww to talk to metrics team to figure … Read more
Help the Firefox team
There are a few bugs that the Firefox team is asking for help with. If you’re experiencing any of these bugs or are helping users with these bugs on SUMO, … Read more
Updating the knowledge base for Firefox 3.6 – The Plan
Over the past month, the SUMO community has gathered a list of changes in Firefox 3.6 and determined which knowledge base articles need to be updated. We have been in … Read more
Presenting the new Firefox Support start page
After being slightly distracted with other priorities, we were finally able to launch the new and optimized start page for Firefox Support that we designed and tested in June! The … Read more
Forum improvements
Over the past couple months, we’ve made a number of improvements to the Firefox support forums. Here’s a quick overview of the many changes we’ve made. We’d like you to … Read more
Minutes of SUMO meeting 2009-11-09
Sumo Happy Birthday Firefox! Weekly metrics 99 active SUMO contributors last week! Bounce rate down by 3% on the start page as a result of the improved design Forum traffic … Read more
How we improved customer satisfaction by splitting up articles
One of our goals over the past few months was to get the knowledge base average CSAT score up to 85%. CSAT is short for Customer Satisfaction, and the way … Read more
Minutes of SUMO meeting 2009-11-02
Sumo Weekly metrics Real Player is a trended search term zzxc to provide any relevant info from Live Chat in the bug Last week’s weekly support issues Re: websites blocking … Read more