Minutes of SUMO meeting 2010-04-26
Sumo Weekly metrics More people are replying to threads that already contain a reply, so it may be good for contributors to default to “Threads with no replies” in Kitsune. … Read more
Articles from April, 2010
Minutes of SUMO meeting 2010-04-19
Sumo Weekly metrics Rows 33, 34, and 35 are added to compare our growth and success with Firefox ADU numbers Number of forum thread went down significantly, and so did … Read more
Beyond SUMO: Reaching out to Twitter users
Support on Twitter is fun. At least that’s the conclusion of the Twitter experiment we held earlier this month with a few of our most active SUMO community members. In … Read more
Minutes of SUMO meeting 2010-04-12
Sumo Weekly metrics Traffic is down – normal post-Easter occurrence Overall Support Coverage Approx. 0.5% drop in coverage because we are now using the Windows start page for the “For … Read more
Help us update the Firefox manual to 3.6!
As you might remember, the SUMO and FLOSS Manuals communities worked together last spring to write a complete manual for Firefox. Our friend Janet Swisher from FLOSS Manuals wrote to … Read more
Knowledge Base Audit
This is an exciting time to be joining the SUMO team because we’re in the process of writing a whole new platform. As the new Support Content Manager, one of … Read more
Minutes of SUMO meeting 2010-04-07
Sumo Weekly metrics Last week’s weekly support issues CPU issues are on the rise, and in most cases AVG extensions are the cause. Cww will update the CPU article. Knowledge … Read more
SUMO platform roadmap for the rest of 2010: The timeline
Now that we’ve decided to develop a new platform for SUMO, let’s look at how it’ll be developed and how the transition will take place. Since SUMO consists of many … Read more