Sumo
- Weekly metrics
- Last week’s weekly support issues
- CPU issues are on the rise, and in most cases AVG extensions are the cause. Cww will update the CPU article.
Knowledge Base
- New article: Blank messages in Hotmail
- Helpfulness of the article is at 69%
- SUMO 1.5.3 has 2 bugs [bug 552004][bug 553013] that should improve the overall helpfulness. cilias will check it’s affect in a couple of days.
Live Chat
- Broken websites was the only issue that wasn’t solved in the majority of chats. (Hotmail, Yahoo Games, and Facebook games)
- We don’t have any solution for cases where the latest Java plugin doesn’t work in Firefox 3.6 on Windows (0% solved)
- Cww will ask AMO team about gray-listing old versions of Java.
- Broken websites was also our top issue last week
- We don’t have any solution for cases where the latest Java plugin doesn’t work in Firefox 3.6 on Windows (0% solved)
Social Media
- First results of the Twitter experiment
- ~30 daily contributors would be needed to cover 1% of total tweets
- Contributors felt it was worthwhile
- Next step: Keep using CoTweet adding people to CoTweet based on trust level, and find a way to let people use individual twitter accounts.
- Ricmacas report:
- Twitter messages are short, so answers are not full but a guideline to help the user find the answer.
- Twitter users are not expecting to get help, so they are generally appreciative right away.
Roundtable
- IRC presentation at #sumo with Ricmacas: ensuring participation of SUMO volunteers with methods and activities to promote and recognize the good efforts helpers, making them examples for the community.
- Something like “Friends of the tree” but specifically for SUMO, and with some sort of certificate the recipient can take with them.
- The idea is good. We should discuss the details after the meeting.
Collin1000
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