Mobile Michelle: Up Up and Away
I joined Mozilla last month to serve as the SUMO Firefox Mobile Support Coordinator and it has been so exciting I wanted to invite you to become a Superhero with … Read more
Articles from August, 2011
What’s Up With SUMO – Aug. 17
Big things this week New header for support.mozilla.com Helpfulness graphs for knowledge base articles List of least helpful articles Notes from the last SUMO meeting
What’s Up With SUMO – Aug. 10
Big things this week New profile feature page How do I fix Firefox? article in draft How do I fix Firefox video Notes from the last SUMO meeting
Meet Brinda!
Say hi to Brinda! She’s an intern for SUMO this summer, working on text mining support questions to find our top issues. Automating this manual process will be a huge … Read more
Meet Michelle!
Please join me in welcoming Michelle Luna to Mozilla! Michelle will be heading up our mobile Firefox support efforts and ensuring that we provide world class, scalable, self-service and community-driven … Read more
What’s Up With SUMO – Aug. 3
Big things this week Verdi helps you with Firefox User testing videos: Video 1 Video 2 Video 3 Video 4 Video 5 Video 6 Video 7 Video 8 We’re closing … Read more