Author Archives: Kadir Topal

As everyone at Mozilla is getting ready for the Firefox 4 release, we at support are also ramping up our efforts to accommodate the big upgrade. Firefox has hundreds of millions of users all over the world and with Firefox … Continue reading →

Hello everyone, The Firefox 4 release is less than a week away now, and to be ready for when our 450 million users hit the upgrade button we will have a Localization sprint tomorrow, Thursday, March 17th. On that day … Continue reading →

If you speak Russian or Portuguese, you can now invest a bit of time and help tens of thousands of Firefox 4 users for the upcoming launch. The Firefox 4 release is close at hand, and while we have come … Continue reading →

Last weeks KB day was awesome. We had selected 3 articles that needed updating for Firefox 4  and within hours Scoobiediver and Vito had snatched and finished them. That was more than we had expected, so here is another issue … Continue reading →

Last month the Mozilla Developer Network started with Wiki-Wednesdays to improve the quality of the developer documentation. At SUMO we really loved that idea of incremental improvements. So, following in the footsteps of MDN and in preparation for the Firefox … Continue reading →

At Mozilla we have around 400 million Firefox users by now, that means that offering traditional support to them is completely impossible, especially since the support team has only 5 employees. But we still want happy users, and the only … Continue reading →

We launched the initial version of the Army of Awesome page exactly two month ago, but of course that was only the first step. Work on the Army of Awesome page is continuing and William Reynolds was kind enough to … Continue reading →

If you’re a localizer, the next two weeks are extremely important. Please take a the time to read this post so you can prepare your locale for the new Knowledge Base. At SUMO we’re taking a huge step forward by … Continue reading →