Author Archives: Kadir Topal

1st SUMOdev sprint of the year

This year we will take a page from the book of agile project management and agile development in the SUMOdev team. Which for us means biweekly sprints with specific themes and closed bug lists. This will give us at the same time more flexibility to react to upcoming issues, and more control of the schedule we are setting in development.

The SUMOdev team meets every other Tuesday to agree on a theme for the development work of the next two weeks. The goal is to produce specific benefits for users with every sprint.

The first sprint started on January 3 after the sprint planning session. The 2012.1 sprints’ two themes are:

  • Getting better search results for users by turning on Elastic Search for real users (specific percentage will depend upon stability and quality)
  • Giving the SUMO team a dashboard with User to User help KPIs.

There are a number of other important things going into this sprint, like integration market place support, Karma dashboard features, etc. You can see the full list here.

Every sprint has a number, like “2012.1″. If you search for “s=2012.x” in bugzilla’s whiteboard field you’ll get back the list for sprint x.

We will try hard not to add any more bugs to this list during the sprint, but also: the team is committed to get those bugs fixed within the two weeks of the sprint, so that we’ll have a completely finished product increment after every sprint (we will need 2-3 sprints to figure out our actual velocity, so the first 3 lists might still fluctuate in terms of completeness).

If you want to add anything to the list, please talk to me and I’ll try to schedule it in for the current or next sprint in discussion with our developers and UX designers.

Also, one more note: Since we don’t have Continuous Deployment yet, but push code after a week long baking time on stage, the full results of this sprint will not be in production at the end of the sprint, the 17th, but one week later, on the 24th. This means: Expect a working Elastic Search and a dashboard with user to user KPIs to be live on January 24th.

This is an exciting change of pace. Hopefully it will allow us to spot issues early, and give us a chance to react to them in time, to make sure our plans stay on track. It will also lead to more transparency, and the benefit of more information will hopefully make for happier developers and a happier SUMO team.

Please let me know if you have any questions or feedback on this, I’ll try to answer quickly here or in the SUMO community forums.

Mozilla Volunteer Survey: Let us know about your experience

The Mozilla contributor engagement team would appreciate 10 – 15 minutes of your time to learn more about your experience as a Mozilla contributor. Please take this volunteer-focused survey to help us make contributing to Mozilla better. This is the most important part of a contributor lifecycle audit that David Eaves is undertaking to assess the experience of volunteers within the Mozilla sphere. Please fill this out if you are a current or past contributor to Mozilla by Friday, Oct. 21st. We also encourage you to share it with fellow contributors or your local communities. Thank you!

More reading:

The aim of our audit is to get a sense of why people do or don’t get involved with Mozilla, why or why they don’t complete a project, whether or not they stay, how we can make this whole process better and more. David Eaves is working with Mozilla’s Contributor Engagement team to provide a set of recommendations that will help Mozilla improve the contributor experience. This volunteer survey is the most important part of his research!

You can read more about contributor engagement activities and recent happenings here:

  • Mary Colvig’s blog: http://chickswhoclick.wordpress.com/
  • David Eaves’ blog: http://eaves.ca/2011/10/18/calling-all-mozilla-contributors-past-present/
  • David Boswell’s blog: http://davidwboswell.wordpress.com

Help us test private messaging and group dashboards today

Hey everyone,

This is a quick reminder about our test day for private messaging and group dashboards today, Friday, July 8th, from 3pm to 12pm UTC. We want to test the recently finished implementation of private messaging and the groups dashboards on SUMO, and will meet on IRC, in #testday (please note, it’s not #sumo).

Especially for private messaging it’s important to have many people on IRC at the same time. So if you can manage it, please join us between 3pm and 7pm UTC , but of course we will be around all day. Also, we have a test plan ready, so you can systematically check if things are working as they should.

If you are a localizer, you can also request the group dashboard feature. This will add another tab to your dashboard and those of your team members. That tab will hold your localization dashboard and a message on top that you as the locale leader can change to message your team. Also, your localization group will get a profile page listing the locale leader and every member of the team. You can see here what the German localization group profile looks like.

For the groups dashboard I wrote a short tutorial that you can see here.

Please report any issues that you encounter on this etherpad so we can fix them quickly.

All info about the testday:

Date: Friday, July 8th
Time: 3pm to 12pm UTC
Place: IRC #testday (please note, it’s not #sumo)
Testplan: https://wiki.mozilla.org/QA/Execution/Web_Testing/SUMO/2.8
Feedback: http://etherpad.mozilla.com:9000/kitsune-groups-and-messages

Thanks, and hope to see you later today!

SUMO is adding new features: group dashboards and private messaging

Hello everyone,

Starting today we will be beta testing the new groups and private messaging features of Kitsune. We want to start with a small number of people for now, so we are going to cap this at about ten. We will have a test day for everyone on July 8th. If you are interested in testing private messaging and giving feedback on it, please let me know in this thread on the support community forum and I’ll activate it for you.

If you are a localizer, you can also request the group dashboard feature. This will add another tab to your dashboard and those of your team members. That tab will hold your localization dashboard and a message on top that you as the locale leader can change to message your team. Also, your localization group will get a profile page listing the locale leader and every member of the team.

You can see here what the German localization group profile looks like.

For the groups dashboard I wrote a short tutorial that you can see here.

Private messaging should be fairly intuitive. Once the feature is activated, just click on “Inbox” on the upper right corner of the page. Make sure that you only message people who are listed in the forum thread for now.

Please report any issues that you encounter on this etherpad so we can fix them quickly.

And of course, please let me know if you have any questions.

Thanks!
Kadir

Localization for Firefox 5 and beyond on SUMO

If you are a SUMO localizer now is a good time to prepare for the upcoming Firefox 5 release. Firefox 5 will be released on June 21, which is less than 2 weeks away and our articles are now ready to be localized. There are 7 updated articles for Firefox 5, and many of the updates are rather small, so you should have no problem updating your articles if you had them up to date for Firefox 4 already. As we have discussed before, in the future there will be 4 weeks of localization time beginning from the third week of the Beta period for every new Firefox release. But for Firefox 5 the time for localization is a bit shorter since the whole Firefox 5 development cycle is kept shorter than normal.

Michael Verdi has create a special page that let’s you easily keep track of all the articles that we have changed between Firefox 4 and Firefox 5. If you are a localizer you should bookmark that page so you can see at a glance the upcoming changes for future versions of Firefox.

As always your Localization Dashboard is the most important metric to see what to localize or update next. If you keep the top 20 articles localized at all times you cover over 50% of all visits to the KB already. But with upcoming new Firefox versions we can sometimes predict that an article is going to be very popular after the release, even if it doesn’t show up on the Localization Dashboard yet. So we’ll make sure to inform everyone about those cases.

If you have any questions about the process, an update is unclear or you want to help localize support articles into your own language, please don’t hesitate to contact us in the community forums.

SUMO localizer meeting on Wednesday June 1

As you have probably heard, Firefox is on a release schedule to deliver new features sooner and have more predictable release dates. That means that SUMO also has to change to keep up with those frequent releases.

We recently introduced or are going to introduce several new features and processes in preparation for the new schedule. If you’re a localizer I’d like to talk with you about that in an IRC meeting on Wednesday, June 1, at 9am PDT. The topics will be:

Please try to take part in this meeting, so we can answer any open questions and incorporate your feedback. Please don’t hesitate to ask questions here or add topics to the agenda if I have missed anything. Hope to see you all soon!

Info about the meeting:
Date: Wednesday, June 1st
Time: 9am PDT
Place: IRC #sumomtg

Join the Firefox 4 for Mobile Localization Sprint today

Hey everyone,

This is a quick reminder about our Firefox for mobile KB localization sprint today , Wednesday, March 30th, from 3pm to 9pm UTC. Yesterday the latest version of Firefox for mobile was released and we have finished work on all mobile articles in the KB. They are ready for localization now.

For a first round of localizations we have selected these top 5 articles:

Of course there are more. If you are done already, and you can find more information and links to a Firefox mobile for your desktop on this page: https://wiki.mozilla.org/Support/Firefox4mobile-sprint

There is one issue with mobile: Screeenshots. Unfortunately you do need an Android phone to take localized screenshots of Firefox. So please, if you have an Android device, put your name on the wiki page and join us on IRC #sumo, to help others taking screenshots in their language. The more people with Android phones are around the better for everyone.

All info about the Firefox Mobile KB sprint:

Date: Wednesday, March 30th
Time: 3pm to 9pm UTC
Place: IRC #sumo
Website: https://wiki.mozilla.org/Support/Firefox4mobile-sprint

Thanks, and hope to see you later today!

Help 7 Million new Firefox 4 users now!

Join us for today’s Support Firefox Day and help our new users have a great first experience with Firefox 4!

Yesterday we released Firefox 4 to an excited world wide audience and got over 7 Million downloads in the first 24 hours. That’s a lot of new Firefox 4 users. And since so much has changed between Firefox 3.6 and Firefox 4 they are going to have many, many questions.

There are many different ways to help. You can

Check our Cheng’s blog post for more details on how to participate. We will be around all day on #sumo in IRC and air.mozilla.org

All info for the Support Firefox Day:

Support Firefox Day, March 23rd

As everyone at Mozilla is getting ready for the Firefox 4 release, we at support are also ramping up our efforts to accommodate the big upgrade.

Firefox has hundreds of millions of users all over the world and with Firefox 4 they are going to get an awesome upgrade very soon. It’s one of our top priorities at SUMO to provide all of our users with a smooth transition to the new version, which will improve so many thing, especially in the user interface.

The last few weeks we have been updating our Knowledge Base, getting it ready and localized by our great community. But there will always be people who need direct support. To help everyone have a great first day experience with Firefox 4 we are going to have a Support Firefox Day on March 23rd. That day we will try to have as many helpers in the Forum and on Live Chat as possible. Besides upgrade issues we will answer questions about tabs that have changed positions, missing menubars and the many things that have changed since Firefox 3.6. So, even if you are not a support guru and only have a few minutes, you can still help less experienced users have a great first day with Firefox 4.

If you are interested, please add your name to the wiki, and join us in our forum on March 23rd. We will be on IRC in #sumo pretty much all day to coordinate our efforts. And we will have a live stream from the Mountain View office, where people will join us for the Support Firefox Day, between 9am and 12am and again from 1pm to 4pm (all dates PST) on Air Mozilla.

Join us and let’s make the first day experience for Firefox 4 users a truly great one!

All info for the Support Firefox Day:
March 23rd, 9am to 4pm PST
Forum: http://support.mozilla.com/en-US/questions
IRC: http://irc.mozilla.org/#sumo
Video: air.mozilla.com

Join the Firefox 4 Localization Sprint

Hello everyone,

The Firefox 4 release is less than a week away now, and to be ready for when our 450 million users hit the upgrade button we will have a Localization sprint tomorrow, Thursday, March 17th. On that day we will gather up on IRC and make sure that all articles from the top 20 list are localized for Firefox 4.

And if you are done with those already, there is the list of articles updated for Firefox 4 that you can tackle.

On March 17, from 4pm UTC to 9pm UTC, we will be on IRC in #sumo. Localizers, developers, the whole SUMO team, so you can ask things you are not sure about and get an answer immediately. And of course you can also ask your questions in the contributors forum or mail me before that.

Information about the sprint is collected on the sprint page in the Wiki.

Hope to see you all on Thursday!

Kadir