Author Archives: Chris Ilias

Sumo Weekly metrics Database issues are causing problems, so ignore data for now. Firefox takes several minutes to start up has jumped to bottom-rated solved a problem. It’s written for a previous issue that was fixed Firefox 3.5.1; and there … Continue reading →

Sumo Weekly metrics Is tough to understand the dates. (Metrics are usually gathered Sun-Sat, but the dates on the Google doc are Mondays.) Cell A1 now clarifies date We are now getting top search terms from Webtrends. Trended searches will … Continue reading →

Sumo Weekly metrics There was a bug in the way forum posts were counted. That is now fixed. Number of new forum threads went down a lot. Cww to investigate. Sumodev No update. James is travelling today. Knowledge Base Helpfulness … Continue reading →

Sumo Weekly metrics 24 hours of dataloss means that some stats will look weird. Forum response rate is going up! It would be nice to get a list of top contributors. Cww to send that out. Trended search terms are … Continue reading →

Sumo Weekly metrics Weave Support Weave support will be moving to support.mozilla.com. Do we use a “weave” tag in the forum, or create a sub-forum? Tags are easier to implement and more flexible. Sub-forums are better for building communities. If … Continue reading →

Sumo Weekly metrics More people are replying to threads that already contain a reply, so it may be good for contributors to default to “Threads with no replies” in Kitsune. For now, Cww can look at links to the forum … Continue reading →

Sumo Weekly metrics Rows 33, 34, and 35 are added to compare our growth and success with Firefox ADU numbers Number of forum thread went down significantly, and so did the Windows start page bounce rate. Not sure exactly why. … Continue reading →

Sumo Weekly metrics Traffic is down – normal post-Easter occurrence Overall Support Coverage Approx. 0.5% drop in coverage because we are now using the Windows start page for the “For IE Users” help-topic. The L10n Dashboard hasn’t been updated in … Continue reading →

Sumo Weekly metrics Last week’s weekly support issues CPU issues are on the rise, and in most cases AVG extensions are the cause. Cww will update the CPU article. Knowledge Base New article: Blank messages in Hotmail Helpfulness of the … Continue reading →