Author Archives: Jason Barnabe

Making Knowledge Base article requests

Posted on January 25, 2008 by Jason Barnabe

The Knowledge Base (KB) is the front line of support.mozilla.com. As shown by the prominence of the search box on the front page, we want users to try to searching the Knowledge Base before anything else. One of the ways … Continue reading →

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Forum Traffic Is Up, How You Can Help

Posted on January 13, 2008 by Jason Barnabe

With the “Support” header on the US English version of mozilla.com now pointing to support.mozilla.com, the Firefox Support Forum has seen its numbers jump quite a bit; on Friday, we got about 70 questions posted. I’d like to thank cor-el, … Continue reading →

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Official Firefox Support Forum Goes Live

Posted on December 18, 2007 by Jason Barnabe

I’m pleased to announce the opening of the official Firefox support forum! The forum is a result of a few months of work, and I’d like to thank all those that provided input into its design, those that coded it, … Continue reading →

Posted in Announcements, General | 14 Comments

Why you should help us help Firefox users

Posted on November 7, 2007 by Jason Barnabe

So you’ve helped out with Firefox support before, be it at mozillaZine, on IRC, in newsgroups, on your own personal site, or elsewhere. That’s great! We could use your help, too. Why should you contribute to the support.mozilla.com (Sumo) Knowledge … Continue reading →

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