Making Knowledge Base article requests
The Knowledge Base (KB) is the front line of support.mozilla.com. As shown by the prominence of the search box on the front page, we want users to try to searching … Read more
The Knowledge Base (KB) is the front line of support.mozilla.com. As shown by the prominence of the search box on the front page, we want users to try to searching … Read more
With the “Support” header on the US English version of mozilla.com now pointing to support.mozilla.com, the Firefox Support Forum has seen its numbers jump quite a bit; on Friday, we … Read more
I’m pleased to announce the opening of the official Firefox support forum! The forum is a result of a few months of work, and I’d like to thank all those … Read more
So you’ve helped out with Firefox support before, be it at mozillaZine, on IRC, in newsgroups, on your own personal site, or elsewhere. That’s great! We could use your help, … Read more