Author Archives: Madalina

Welcome Michał Dziewoński, L10N community manager!

MichalI’m thrilled to welcome Michał Dziewoński (vesper) to Mozilla and the SUMO team! Michał is taking over Rosana’s role as our new L10N Community Manager (no pressure!) and will work closely with our incredible community to grow and strengthen our localization efforts across the globe.

Michał is originally from Poland but has decided to look for warmer pastures and is currently based in Manresa, Spain. He has previously worked at Google as a support and community specialist and has a background in localization, translation and interpreting as well as in… radio DJ-ing.

He’s also an avid board and video gamer, so reach out if you’d like to add him to your Steam/Battle.net friends list.

If you want to get in touch with Michał, you can do so by checking out his SUMO profile, Twitter account or pinging him on IRC (vesper).

Welcome, Michał!

Help us translate FxOS support articles to Hindi, Tamil and Bengali!

1.4 million people are getting help every day on on our support Knowledge Base alone.

We’ve expanded our reach, thanks to all of your contributions. You’ve helped Firefox OS users, regardless of whether they live in Spain, Colombia, Poland or the U.K., maximize their experience by providing help articles in their language.

FirefoxOS.2

We’re just getting started! We would love to reach out to Firefox OS users in India and Bangladesh next by offering content in Hindi, Tamil and Bengali (India or Bangladesh). But we need your help to make this happen! So, if you speak both English and one of the languages mentioned, we’d love to hear from you! Because we know your time is precious, if you translate 5 articles or more and we approve it, we’ll send you a nice “Thank you” gift. And who knows? Maybe you’ll be able to test the phone for yourself!

 To get involved you have to follow a couple of simple steps:

  1. Sign into your account or create one if you’re a first time user in the upper right corner
  2. Go to the localization dashboard for your language: HINDI, BENGALI (India), BENGALI (Bangladesh) or TAMIL.
  3. Look for those articles that need translation as indicated with a red triangle red triangle in the status column. Please make sure that they’re Firefox OS articles.
  4. Click on article name and then on Translate article option, on the left side of the screen
  5. Start localizing! Please localize the entire article. When you’re finished, hit “Submit”. Your translations will automatically be sent for review.
  6. Once you’ve finished all 5 articles and sent them for review, copy and paste each of the 5 links them into this Form and along with all the information requested so that we can easily get in contact with you.
  7. One of our experienced localizers will have a look at your work. If they approve all 5 articles, we will go ahead and send you your “Thank you” gift!

Are you ready?

Australis launch week starts Tuesday, April 29th!

Firefox 29 (Australis) will be launching on Tuesday so it is the perfect time to organize an Australis launch week! We’ll be answering questions in the support forum and helping each other in #sumo on IRC  from Tuesday, April 29th to Friday, May 2nd.

Join us, create an account and then take some time this week to help with unanswered questions. Please check the launch etherpad for additional tips. We’re expecting a high number of questions this week and our goal is to respond to each one of them, so please try to answer as many questions as you can throughout the following days.

Let’s do it!

Thursday, September 12th, is SUMO Day!

It’s Thursday so it’s the perfect time to organize a new SUMO day! We are answering questions in the support forum and helping each other in #sumo on IRC from 9am to 5pm PST (UTC -8) today.

Join us, create an account and then take some time today to help with unanswered questions. Please check the etherpad for additional tips. We have been experiencing quite a high number of questions in the last few days. Our goal this Thursday is to respond to each and ever one of them, so please try to answer as many questions as you can throughout the day.

Happy SUMO Day!

Organizing a localization marathon

Oskar Ivanić, SUMO’s amazing ginger Serbian locale leader, has written a very interesting post on what it means to organize a localization marathon. A must read for anybody interested in organizing something similar! Cross-posted from gingerzillian.wordpress.com:

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Previously I have wrote an article about the first SUMO (Support Mozilla) marathon that we organized at VTŠ (College of Applied Sciences) in Subotica – the city where I live, and where most of SUMO localizers are from.

I’m going to share how we do these marathons, and hopefully this article will help you to organize the same in your community.

Venue

Well, this can be a problem sometimes.

Depending on how much people you expect and how many people have laptops, you can choose the following options:

  • in a classroom – best for bigger number of translators due to availability of dekstop’s
  • at your (someone’s) place – up to five people (depends on laptops availability)
  • Coworking space – depends on laptops and desktop PC availability

I would strongly recommend you to avoid paying for the venue, as you can find someone who will understand what you do and why you do it.

Personally, I had few rejections from high schools, but that was due to their closed minds, where they didn’t see the opportunity to involve their students into something that can be very useful in future.

That didn’t stop me, and I have found a university that offered us a classroom whenever we need it to translate or even organize events. I’m happy to say that half of our community are from this university.

Costs

When filling a budget request (if you are a Rep) you should try to follow the guideline in order to avoid any problems.

Depending on how many people are coming to marathon, you should plan on what you want to buy and that can be from pizzas, drinks, ice-creams, chocolates, coffees and etc.

Usually, this is how it looks like on ours end:

  • Pizza(s) family size
  • Refreshment drinks

Depending on how much people will attend, budget request can go from 20 to 60 $.  Also, pizzas can be changed for going out to some coffee shop where you can relax and chat – and you should mix that from time to time.

Productivity

Make sure that all people who are attending had experience with translation, or you will lose time to explain them how to.

Depending on language you are translating SUMO articles, translation rate can differ.

In our example, we tend to localize and transcribe most of IT terms, and that can be tricky sometimes.

You should create a guideline for you community about how they should translate and on what they need to take a note.

When translating, try to understand that you are translating that article for someone who’s barely into IT, and you should try to translate in their language of understanding, otherwise your article won’t help them.

Remember, quality over quantity – at least for this.

Tools

Etherpad – you can use it to write down the notes for localization, track the articles and etc.

Doodle – helps you to decide the time by enabling people to vote for their best date and time option.

Google Translate – use it when you need it. Do NOT translate the whole article with it, because we wouldn’t need you to help us if GT was that good.

Glossary – very useful when you are translating and when you are having doubts on how to translate something.

Do you have something to add? Maybe your example on how you organize marathons?

Thursday, July 18th, is SUMO Day!

It’s Thursday so it’s the perfect time to organize a new SUMO day! We’ll be answering questions in the support forum and helping each other in #sumo on IRC from 9am to 5pm PST (UTC -8).

Join us, create an account and then take some time today to help with unanswered questions. Please check the etherpad for additional tips. We have been experiencing quite a high number of questions in the last few days. Our goal this Thursday is to respond to each and ever one of them, so please try to answer as many questions as you can throughout the day.

Last SUMO Day we managed to get 97% of questions answered within 24 hours. We’re so close to reaching 100%!

Let’s do it!

Thursday, July 4th is SUMO Day!

It’s Thursday, it’s the 4th of July, it’s SUMO Day! If you’re in the United States you’re probably celebrating Independence Day today but we will also be answering questions in the support forum and helping each other in #sumo on IRC from 9am to 5pm PST (UTC -8).

So while you’re waiting for the barbecue to get ready, take a few minutes today to help with unanswered questions. Additional tips can be found on this etherpad. Our goal is to respond to all the questions posted on Thursday, so please try to answer as many questions as you can throughout the day. We’re there to help on #sumo if you have trouble answering any questions. And don’t forget to use the Advanced Firefox Troubleshooting forum to get help: https://support.mozilla.org/en-US/forums/support-forum-contributors.

Last SUMO Day we had 94% of the questions answered in 24 hours, a great achievement. A big THANK YOU to everybody who’s participating, we couldn’t do it without you and I’m sure we will be back to 100% questions answered in no time!

Remember, even just 20 minutes of your time can make a great difference to our users. Let’s make this a great 4th of July SUMO Day!

SUMO Day and SUMO bug triage day happening today!

Today is a special day! As we’re continuing our tradition of having a SUMO Day every other Thursday, we are also joining efforts with the bugmasters team to clean out SUMO bugs.

We’ll be answering questions in the support forum AND we will be helping Liz triage around 600 SUMO bugs that are currently open. You can find more details about this on the bug days wiki

Join us, create an account and then take some time on Thursday to help with unanswered questions. Please check the etherpad for additional tips.  Our goal is to respond to all the questions posted on Thursday, so please try to answer as many questions as you can throughout the day. Also please join #bugmasters channel on IRC to connect with the bugmasters team and help out with the triage.

Don’t forget: if you get stuck or a question is too tricky, we’re there to help on #sumo

Happy SUMO day and SUMO bug triage day everybody!

Sumo bug day

 

It’s Thursday, it’s SUMO Day!

A new SUMO day is here!

Every other Thursday we’re organizing a SUMO day where we try to answer all the questions coming on the support forum. This Thursday, May 23rd is a new SUMO day!
We’ll be answering questions in the support forum and helping each other in #sumo on IRC from 9am to 5pm PST (UTC -8).

Join us, create an account and then take some time today to help with unanswered questions. Additional tips for getting started are on the etherpad. Our goal is to respond to every new question posted Thursday, so please try to answer as many questions as you can throughout the day.

Last time, we managed to reach 91% of questions answered! Can we reach 100% ?

Do not forget:

Happy SUMO Day!

 

SUMO Day today, Thursday April 25th

Is it Thursday again? Then it’s time for SUMO day! We’ll be answering questions in the support forum and helping each other in #sumo on IRC from 9am to 5pm PST (UTC -8).

Join us, create an account and then take some time today to help with unanswered questions. Please check the etherpad for additional tips. Last SUMO day we answered 90% of the questions, we can do 100% this time! Our goal is to respond to all the questions posted on Thursday, so please try to answer as many questions as you can throughout the day.

Don’t forget: if you get stuck or a question is too tricky, we’re there to help on #sumo

Happy SUMO day everybody!