Author Archives: Madalina

Thursday, April 11th is SUMO Day

Oh my, what a dark and long winter that was!. With spring finally knocking on the door we’re getting ready for a new SUMO Day, the day where our amazing SUMO community is working together in trying to answer every single question that is coming in on the support forum. This Thursday we’ll be answering questions in the support forum and helping each other in #sumo on IRC from 9am to 5pm PST (UTC -8).

Just create an account, check this etherpad for tips and then take some time today to help with unanswered questions. Our goal is to respond to all the questions posted on Thursday, so please try to answer as many questions as you can throughout the day. Even just a few minutes of your time would make a great difference to our users.

Last SUMO Day was the first one where we counted responses within 24 hrs. And we managed to reach 95%!

We’re there to help on #sumo if you have trouble answering any questions. And don’t forget to use the Advanced Firefox Troubleshooting forum to get help: https://support.mozilla.org/en-US/forums/support-forum-contributors.

Let’s  help a few people today! Happy SUMO Day!

Today, Thursday March 28th is SUMO Day!

Time is moving fast and oh my, is it Thursday again? Then it’s time for SUMO day! We’ll be answering questions in the support forum and helping each other in #sumo on IRC from 9am to 5pm PST (UTC -8).

Join us, create an account and then take some time to help with unanswered questions. Please check the etherpad for additional tips. Our goal is to respond to all the questions posted this Thursday, so please try to answer as many questions as you can throughout the day. This is the first time we’re counting replies made in 24 hrs so let’s make the best of it!

Don’t forget: if you get stuck or a question is too tricky, you can ask for help in the Advanced Troubleshooting Forum. We’re also there to help on #sumo.

Happy SUMO day everybody!

SUMO Day this Thursday, March 14

It’s Thursday, it’s SUMO Day!

This is the day where our amazing SUMO community is working together in trying to answer every single question that is coming in on the support forum. This Thursday, February 14th is a new SUMO day! We’ll be answering questions in the support forum and helping each other in #sumo on IRC from 9am to 5pm PST (UTC -8).

Join us, create an account and then take some time today to help with unanswered questions. Additional tips for getting started are on the etherpad. Our goal is to respond to every new question posted Thursday, so please try to answer as many questions as you can throughout the day.

Last time we managed to reach 98,2% of questions answered! So close to 100%

Let’s make this a great SUMO Day!

 

New Thursday, new SUMO Day!

A new SUMO day is here!

Every other Thursday we’re organizing a SUMO day where we try to answer all the questions coming on the support forum. This Thursday, February 28th is a new SUMO day!
We’ll be answering questions in the support forum and helping each other in #sumo on IRC from 9am to 5pm PST (UTC -8).

Join us, create an account and then take some time today to help with unanswered questions. Additional tips for getting started are on the etherpad. Our goal is to respond to every new question posted Thursday, so please try to answer as many questions as you can throughout the day.

Last time,  we managed to reach 92% of questions answered! Can we do 100% again?

Do not forget:

Happy SUMO Day!

 

Thursday, February 14th is SUMO Day!

February 14th, what an amazing day! A day for love but also the day where our amazing SUMO community is working together in trying to answer every single question that is coming in on the support forum. So, this Thursday, as always, we’ll be answering questions in the support forum and helping each other in #sumo on IRC from 9am to 5pm PST (UTC -8).

Just create an account, check this etherpad for tips and then take some time today to help with unanswered questions. Our goal is to respond to all the questions posted on Thursday, so please try to answer as many questions as you can throughout the day. Even just a few minutes of your time would make a great difference to our users.

We’re there to help on #sumo if you have trouble answering any questions. And don’t forget to use the Advanced Firefox Troubleshooting forum to get help: https://support.mozilla.org/en-US/forums/support-forum-contributors.

Let’s show our love and help a few people today! Happy SUMO Day!

Thursday, Jan 31st is SUMO Day!

It’s Thursday, it’s SUMO Day! Today, January 31st, we’ll be answering questions in the support forum and helping each other in #sumo on IRC from 9am to 5pm PST (UTC -8).

Just create an account and then take some time today to help with unanswered questions. Additional tips can be found on this etherpad. Our goal is to respond to all the questions posted on Thursday, so please try to answer as many questions as you can throughout the day. We’re there to help on #sumo if you have trouble answering any questions. And don’t forget to use the Advanced Firefox Troubleshooting forum to get help: https://support.mozilla.org/en-US/forums/support-forum-contributors.

Last SUMO Day we had 93% of the questions answered, a great achievement. A big THANK YOU to everybody who’s participating, we couldn’t do it without you and I’m sure we will be back to 100% questions answered in no time!

Remember, even just 20 minutes of your time can make a great difference to our users. Let’s make this a great January SUMO Day!

Thursday, Jan 17th Is SUMO Day!

It’s a new SUMO Day! Every other Thursday our amazing SUMO community is working together in trying to answer every single question that is coming in on the support forum. So, this Thursday, as always, we’ll be answering questions in the support forum and helping each other in #sumo on IRC from 9am to 5pm PST (UTC -8).

Just create an account, check this etherpad for tips and then take some time today to help with unanswered questions. Our goal is to respond to all the questions posted on Thursday, so please try to answer as many questions as you can throughout the day. Even just a few minutes of your time would make a great difference to our users.

We’re there to help on #sumo if you have trouble answering any questions. And don’t forget to use the Advanced Firefox Troubleshooting forum to get help: https://support.mozilla.org/en-US/forums/support-forum-contributors.

Happy SUMO Day!

Thursday, December 20th is SUMO Day!

Oh my, how did this year pass so quickly? For some of us holidays are already here for others it’s just business as usual but one thing is for sure: the end of 2012 is approaching fast and this is the last SUMO Day of the year!

Every other Thursday our amazing SUMO community is working together in trying to answer every single question that is coming in on the support forum. So, this Thursday, as always, we’ll be answering questions in the support forum and helping each other in #sumo on IRC from 9am to 5pm PST (UTC -8).

Just create an account, check out this etherpad for tips and then take some time today to help with unanswered questions. Our goal is to respond to all the questions posted on Thursday, so please try to answer as many questions as you can throughout the day. Even just a few minutes of your time would make a great difference to our users. Don’t forget to log in on IRC #sumo to say hello to all SUMO Day helpers and ask for help if you have trouble answering questions. You can also find us on the Advanced Firefox Troubleshooting forum.

Last SUMO Day we had 97% of questions answered, let’s make the last SUMO Day of 2012 to also be the BEST one! Thank you all for your amazing contributions and participation on the support forum throughout the year, we couldn’t have done it without you. We have indeed the most amazing support community ever!

Happy SUMO Day and see you all in 2013!

Thursday, December 6th, is SUMO Day!

The first days of December are here, some of us are already swimming in snow, others are roasting in the sun however we’re all getting ready for SUMO Day! Every other Thursday our amazing SUMO community is working together in trying to answer every single question that is coming in on the support forum. So, this Thursday, as always, we’ll be answering questions in the support forum and helping each other in #sumo on IRC from 9am to 5pm PST (UTC -8).

Just create an account, check this etherpad for tips and then take some time today  to help with unanswered questions. Our goal is to respond to all the questions posted on Thursday, so please try to answer as many questions as you can throughout the day. Even just a few minutes of your time would make a great difference to our users.

We’re there to help on #sumo if you have trouble answering any questions. And don’t forget to use the Advanced Firefox Troubleshooting forum to get help: https://support.mozilla.org/en-US/forums/support-forum-contributors.

Happy SUMO Day!

Thursday November 8, is SUMO Day!

Remember, remember that day in November….every other Thursday our amazing SUMO community is working together and trying to answer every single question that is coming in on the support forum. So, this Thursday, November 8th, we’ll be answering questions in the support forum and helping each other in #sumo on IRC from 9am to 5pm PST (UTC -8).

Just create an account and then take some time on Thursday to help with unanswered questions.  Additional tips can be found on this etherpad. Our goal is to respond to all the questions posted on Thursday, so please try to answer as many questions as you can throughout the day. We’re there to help on #sumo if you have trouble answering any questions.

Last SUMO Day we had 93% of the questions answered, a great achievement. A big THANK YOU to everybody who’s participating, we couldn’t do it without you and I’m sure we will be back to 100% questions answered in no time!

Remember, even just 20 minutes of your time can make a great difference to our users. Let’s make this a great November SUMO Day!