Support Localization – Top 50 Sprint and More
Hello, current and future Mozillians! I hope you can still remember that last month we kicked off a “Top 20 Sprint” for several locales available on the Support site. You … Read more
Michał
Support Localization – Top 20 Sprint and More
Hello, current and future Mozillians :-) It’s time to update you about the current status of the localization clean up initiative proposed a while ago. After an initial outreach to … Read more
#5 State of Mozilla Support: 2018 Mid-year Update – Part 5
Hello, present and future Mozillians! We are happy to share with you the final post of the series, which started with two external research report analyses, moved on to sharing … Read more
State of Mozilla Support: 2018 Mid-year Update – Part 3
Hello, present and future Mozillians! We are continuing our series of mid-year posts regarding the state and future of Mozilla Support. If you missed the previous posts, part one and … Read more
State of Mozilla Support: 2018 Mid-year Update – Part 2
Hello, present and future Mozillians! Last time we had a closer look at a metrics-based report analysis from the Analysen & Tal agency that took a deep dive into support.mozilla.org’s … Read more
State of Mozilla Support: 2018 Mid-year Update – Part 1
Hello, present and future Mozillians! As you may have heard, Mozilla held one of its All Hands biannual meetings, this time in San Francisco. The support.mozilla.org Admin team was there … Read more
Proposal: Knowledge Base Spring Cleaning at SUMO – June 2018
Hi everyone, People say that spring is a good time to try new things and refresh one’s body and mind. While our site does not really have a body (unless … Read more
An Update about Moderators, Administrators, and our new team member
Hey there, fellow Mozillians! Throughout the years, we have been extremely lucky to have an amazing array of great people joining us and contributing in many various ways. There has … Read more
The Big SUMO Report: 2017
Hey there, SUMO Nation! We are happy to see you reading these words at the beginning of 2018 – and curious to see what it brings… But before we dive … Read more