Author Archives: mluna

Firefox OS English User Guide

Today we begin a week-long celebration of our awesome Firefox OS Knowledge Base contributor community. So, I baked some brownies for all of you who contributed to any of the 16 help article sprints I’ve been hosting since last October in preparation for shipping the first Firefox OS devices. The result is a splendid Firefox OS User Guide.

brownies that say Congratulations! SUMO Firfox OS KB

As a salute to finalizing these articles for L10n, I went ahead and left in the typo! :) If only all of my typos were made of cream cheese frosting…

We started this project from nothing in October, just an outline (ok, a very large outline) of the scope of articles we should write. Today we have 50 clear, beautiful, helpful English knowledge base articles that were a collaboration between 24 KB editors and reviewers:

  • satdav
  • feer56
  • rtanglao
  • zombie
  • espressive
  • tjovanovic
  • iNerd
  • ariestiyansyah
  • yalam96
  • pychen
  • hermina_condei
  • willyaranda
  • adampeebleswrites
  • Tonnes
  • Swarnava
  • Scoobidiver
  • rnewman
  • mandel
  • bram
  • Tylerdowner
  • verdi
  • Ibai
  • KadirTopal

Congratulations and thank you to everyone who has made the Firefox OS KB project a success!! This hard work is the content of the Mozilla’s Firefox OS support pages, it is the in-product Help for Firefox OS in the Settings, it is already regarded as an excellent resource by our OEM partners and our carrier partners. Please please take a moment to just absorb that and the impact your contribution will have on Firefox OS users and the Mozilla mission. It is big. You are The Best. Thank you.

SUMO Write Help Articles Day, Thursday November 15th!

Thursday is SUMO Write Help Articles DAY! Woohoo!

Anyone and everyone can help! Here are the goals:

  1. Create new articles for Firefox for Android! Anything you want to write about is welcomed! We especially need articles about the Tablet UI if you have a tablet! Newbies encouraged, see the knowledge base getting started documentation! Just go to the New article page of the wiki and start hacking, I’m michelleluna in #SUMO on IRC if you need help or send me a private message (username mluna) if you get stuck.
  2. Update articles for Firefox for Android! The following articles need changes:
  3. Create new articles for Firefox OS! We have a list of three email articles that need to be created here with detailed instructions for how to get started (thanks Roland!). See Roland’s post for instructions on getting started even if you don’t have the Firefox OS! The forum thread also has a bunch of links to other ‘stub articles’ that we need to fill in, so hack away! If you think of it, use the ‘Administrative’ category for the article, so it won’t show up in the L10n dashboard, but no worries, I’ll check this during the article review also.
  4. Make needed updates to Firefox Desktop and SUMO contributor articles! The updates we need to make are in the Needs Changes list, you can literally help 100,000 Firefox users next week if you update two of these top articles!!

Reviewers goal:

  • Review all of the edits in the Unreviewed Changes list.

    Thanks for all you do to make the Mozilla Help Articles great!

    See you tomorrow!

  • SUMO Write Help Articles Day, October 18th!

    Tomorrow is SUMO Write Help Articles DAY! Woohoo!

    Anyone and everyone can help! Here are the goals:

    1. Create new articles for Firefox for Android! Anything you want to write about is welcomed! We especially need articles about the Tablet UI if you have a tablet! Newbies encouraged! Just go to the New article page of the wiki and start hacking, I’m michelleluna in #SUMO on IRC if you need help or send me a private message (username mluna) if you get stuck.
    2. Update articles for Firefox for Android! The following articles need changes:
    3. Create new articles for Firefox OS! We have a list of three email articles that need to be created here with detailed instructions for how to get started (thanks Roland!). See Roland’s post for instructions on getting started even if you don’t have the Firefox OS! The forum thread also has a bunch of links to other ‘stub articles’ that we need to fill in, so hack away! If you think of it, use the ‘Administrative’ category for the article, so it won’t show up in the L10n dashboard, but no worries, I’ll check this during the article review also.
    4. Make needed updates to Firefox Desktop and SUMO contributor articles! The updates we need to make are in the Needs Changes list, you can literally help 100,000 Firefox users next week if you update two of these top articles!!

    Reviewers goal:

  • Review and approve all of the edits in the Unreviewed Changes list.

    Thanks for all you do to make the Mozilla Help Articles great!

    See you tomorrow!

  • SUMO Write Help Articles Day, October 4th!

    Let’s kick off a new series of events tomorrow! SUMO Write Help Articles DAY! Woohoo!

    Anyone and everyone can help! Here are the goals:

    1. Create new articles for Firefox for Android! Anything you want to write about is welcomed! We especially need articles about the Tablet UI if you have a tablet! Newbies encouraged! Just go to the New article page of the wiki and start hacking, I’m michelleluna in #SUMO on IRC if you need help or send me a private message (username mluna) if you get stuck.
    2. Update articles for Firefox for Android! The following articles need changes:
    3. Create new articles for Firefox OS! We have a list of three email articles that need to be created here with detailed instructions for how to get started (thanks Roland!). See Roland’s post for instructions on getting started even if you don’t have the Firefox OS! The forum thread also has a bunch of links to other ‘stub articles’ that we need to fill in, so hack away! If you think of it, use the ‘Administrative’ category for the article, so it won’t show up in the L10n dashboard, but no worries, I’ll check this during the article review also.
    4. Make needed updates to Firefox Desktop and SUMO contributor articles! The updates we need to make are in the Needs Changes list, you can literally help 100,000 Firefox users next week if you update two of these top articles!!

    Reviewers goal:

  • Review and approve all of the edits in the Unreviewed Changes list.

    Thanks for all you do to make the Mozilla Help Articles great!

    See you tomorrow!

  • MozCamp EU 2012 trip report

    Mobilize Mozilla! was the theme for this Mozcamp in Warsaw, Poland September 7-9. So, it was all about mobile, while remembering that Desktop is where we have all the users and where our market share is ever-growing. Warsaw at night

    Opening night and Buddy program

    We had a nice welcome on Friday night where everyone found their “buddy”. We were all paired with a buddy and we have a mission that we will work on through October.

    My buddy is Robert Kaiser of Vienna, he works on stability for desktop Firefox, so we spent lots of time talking about how to get things like crash reporting into Firefox OS. He’s the original SeaMonkey lead and he’s in a ton of conversations everywhere, so I was very glad to get to work with him.

    Keynotes

    The keynote from Mitchell was great, as usual, and she made strong points about building great products and our values. But, she also said we need to be ready to launch things that are imperfect and that even today Firefox is not the perfect reflection of our values and so we need to plow ahead with our values in mind, but not with perfection as our goal.

    Tristan’s keynote talked all about the new spaces in Europe and how well it is going there. And we got to sit with him at dinner Saturday night and he told us more about the amazing Paris office.

    Jay Sullivan’s keynote was a combination of product presentation bullet points and demos. He had a Telefonica big-wig demo the Firefox OS phone and talk about their excitement and partner excitement. Wes Johnston demoed the new Firefox for Android and reader mode, touch events, and marketplace.

    David Slater, the new Marketing/Engagement leader at Mozilla, gave a keynote that was really funny and great to watch. He is poised on stage and made a lot of good jokes about marketing and graphs and T-shirts. His whole message was that he wants to fund small marketing initiatives all over the world and he wants anyone with an idea, no matter how crazy, to tell Gen Kenai and they will consider funding it if its good.

    Mark Surman, was the most inspirational keynote. He talked all about education and the web and putting a “Hack Me” button on everything. He talked about how we live in a digital world and increasingly, it will be important for people to understand the structure of that world to thrive.

    Finally, the Community Quilt keynote, where 33 language communities presented their accomplishments and goals and challenges to the audience in succession. This quilt keynote is my favorite presentation at Mozcamp. It always makes me feel that I can do so much more and that I should have bigger goals and that I want to make Mozillians proud and support them fully because they are so passionate and compassionate and driven. Many of the communities around the world said that for 2013 they were preparing to support or localize Firefox OS. So, I feel that I am part of a truly global effort to bring this smartphone to market and I welcome all of you to join us in our mission!

    Firefox OS demos & desktop build install fest

    There was a program for 20 people to have prototype Firefox OS phones to demo throughout the weekend. So, I demoed my Firefox OS phone along with them. I completed 12 demos during the weekend, which seems like none, but I felt like I was constantly showing it around. People really liked the interaction model and the overall experience. We had a great time sharing thoughts about the device, collecting initial feedback and found that everyone is very enthusiastic about the progress of the future product!

    The best part of my demo-fest was talking to people about the infinite possibilities presented by Firefox OS for people to hack on mobile and customize their experience and build apps and be part of the ecosystem. We spent hours talking about how it fits in with everything from civilian participation to bio-gardening. Mozillians are truly awesome, let no one tell you otherwise.

    Me and Ibai Garcia led a workshop on installing the desktop build of Firefox OS that was very well-attended. thanks to Roland Tanglao for leading the Windows installs! Alex Kebyl gave a similar talk the previous day and also referred to verdi’s How To article describing setup of the desktop builds of Firefox OS and our workshop. We got at least five people up and running and felt that the rest of the attendees at our workshop would certainly get it running. So, it was a real success for us and Firefox OS. Here is a great picture of me and some awesome workshop attendees: Firefox OS desktop builds workshop

    The ultimate goal of running the desktop builds is to document the features of Firefox OS in the following Knowledge base articles for future users of the product and to learn how it works in preparation for answering questions on the forum. The Mozilla Support knowledge base is a wiki that anyone can contribute to, so feel free to join in!

    We will start with English articles, then localize to Brazilian Portuguese and Spanish toward the end of the calendar year. We have created Firefox OS discussion forums where we can talk about how we will support future users and you can ask any questions you have about the documentation wiki. We are just getting started, so I welcome your participation.

    Vivien, a lead developer on the Firefox OS attended our workshop and I heard lot of talk afterward that they would simplify the steps to make setup of the desktop builds easier and I think I already saw something come across the wires about bundling the profile into the build somehow. So, showing people trying to do it had its own impact. We gave out Firefox Clinic T-shirts and Firefox stickers to everyone and told them it was a contract that required that they help users on SUMO. So, we’ve seen some new contributions come across this week as a result. Thanks to all of you who attended and have contacted me or contributed to SUMO since I met you! You and your spirit of collaboration are what makes Mozilla great!

    Firefox for Android feedback presentation

    My other workshop was for Firefox for Android non-English feedback. A big group of SUMO contributors were there and I talked about the manual feedback collection we currently do for English Google Play reviews. Wes Johnston of the mobile-dev team attended and said how super-helpful it is to get user feedback summaries in mobile engineering each week and how it changes and often guides their priorities.

    I asked that contributors read reviews of Firefox in their native language and consider providing a simple list of the top three problems that show up in their language for the mobile engineering team as a great way to contribute to the project if you are just getting started in your locale. You don’t need to be technically savvy or use any special tools, you just need to read the Google Play reviews and send a list of the top three problems that users comment on to me, mluna, each week on Tuesdays. We will then report it to engineering, so they can prioritize issues that appear in non-English locales. You can also just add it to the mobile engineering weekly meeting roundtable section on wiki.mozilla.org.

    SUMO Androids attention please: Help us with Firefox Mobile 15!

    Firefox 15 for Mobile is just around the corner. A bunch of new features will be making our users happy and we need your help to do it.

    Our Knowledge Base team needs you to document the new features and write articles about them. So if you have an Android device just get Firefox 15 (Firefox Beta in the Google Play store) and help us write articles about the following features:

    • Redesigned TabletUI
    • Find in Page
    • Text Selection
    • Clear Private Data
    • Request Desktop Site
    • Search Suggestions (defaulted off)
    • History and Bookmark Import

    The list of mobile articles that need changes are noted with [m15] on the KB dashboard. Thanks for rolling up your sleeves and helping so many users! In case you have any questions just contact mluna@mozilla.com.

    New Firefox for Android documentation

    Today we launched the new Firefox for Android native UI on Google Play. On SUMO, we made Firefox mobile v14 articles the default version. This represents many months of work on new content to support the rewrite of the Firefox app. We think we hit all the high points, but we warmly welcome collaboration on support documentation if you ever find something that is confusing, inaccurate (eek!), or if you want to document something new.

    Get support articles in Firefox for Android by going to Settings > About Firefox > Support. You’ll find the following resources for learning all about the app if you are new to it:

    Thanks to the many contributors who helped with English content authoring Scoobidiver, Swarnava, Tonnes, verdi, Ibai, Corel, James, Centinel, Jason, mbrubeck, rnewman, Ian Melvin and all of the locale leaders for bringing SUMO content for mobile to their language Swarnava, Rueben, Kemcy, Tonnes, Scoobidiver, Ibrahima, Thomas, Tomer, Ashish, Belutz, Underpass, Michele, marsf, dynamis, midhun, GmbH, inguinha, Unghost, branor, smo, Guillermo López Leal, Ernest Chiang (MozTW), Selim Şumlu, Cláudio.

    Firefox for Android tutorial – view desktop versions of websites with the Phony add-on

    Firefox for Android launched the newly rebuilt Firefox Beta app on Google Play today! The following tutorial shows you how to install the Phony add-on for user agent switching on websites where you don’t want the mobile version.

    This tutorial was created with androidscreencast.jnlp so there is added jerk and gradients that aren’t in the actual product. Enjoy the great new UI and performance (and Flash support) on your Android 2.2 phone or 7″ tablet.

    Firefox for Android tabbed browsing screencast

    Firefox for Android has been rebuilt for high-performance browsing and quick start-up. The engineering and design teams also simplified the tab switcher with larger thumbnails and complete integration with Synced tabs from your desktop or tablet. Get a quick overview of tabbed browsing in the following screencast.

    This screencast was created with androidscreencast.jnlp so it’s no match for the super-smooth experience you’ll get when you download the new Firefox Beta on Google Play later this month.

    Firefox for Android Sync screencast

    Firefox for Android has been rebuilt with a native front-end for performance and usability. The new app includes an update to the killer Sync feature that brings your tabs, bookmarks and settings from your desktop and tablet to your smartphone.

    This screencast provides a high-level overview of Sync setup and use. It also shows how easy it is to completely clear all of your private data, history, bookmarks and top sites from the app when you want to.

    This screencast was created with androidscreencast.jnlp, so there is some jerk and gradients that don’t reflect the true beauty and feel of the new mobile browser. Enjoy it on your Android 2.2 smartphone when the Beta lands on Google Play later this month!