Introducing Mandy and Donna
Hey everybody, I’m so thrilled to start 2024 with good news for you all. Mandy Cacciapaglia and Donna Kelly are joining our Customer Experience team as a Product Support Manager … Read more
Hey everybody, I’m so thrilled to start 2024 with good news for you all. Mandy Cacciapaglia and Donna Kelly are joining our Customer Experience team as a Product Support Manager … Read more
If you’ve been contributing to the support forum on the Mozilla Support platform, you might’ve been aware of the difficulties of supporting users with Firefox account problems. The lack of … Read more
Hey folks, I’m so thrilled to introduce you to our team’s recent new hires. This week, we’re joined by 3 new folks and here’s a bit of an intro from … Read more
Hey folks, I’m delighted to introduce you to Erik Avila who is joining our team as an additional Community Support Advocate. Here’s a short intro from Erik: Hi! I’m Erik. … Read more
Hi SUMO folks, I’m delighted to share this news with you. The Hubs team has recently transitioned into a new phase of a product. If in the past, you needed … Read more
It is with great pleasure that I am announcing the launch of our new contribute page in SUMO a.k.a SUpport.Mozilla.Org. SUMO is one of the oldest contribution areas in Mozilla, … Read more
Hey folks, I’m super delighted to introduce you to our new Technical Writer, Lucas Siebert. Lucas is joining the content team alongside Abby and Fabi. Some of you may meet … Read more
Hi everybody, I’m so happy to introduce our latest addition to the Customer Experience team. Smith Ellis is going to join forces with Tasos and Ryan to develop our support … Read more
Hi folks, Please join me to welcome Ryan Johnson to the Customer Experience team as a Staff Software Engineer. He will be working closely with Tasos to maintain and improve … Read more