Category Archives: General

User support and metrics

Posted on October 15, 2008 by Cheng Wang

Over the past month and a half, we’ve started an effort to gather data from users who come to support or provide input to other places in the Mozilla community to identify issues with Firefox that are new or frequently … Continue reading →

Posted in General | 1 Comment

Status of the upcoming SUMO project logo

Posted on October 15, 2008 by David Tenser

A few weeks ago, creative extraordinaire Tara and I took on the fun task to create a logo to visually represent the SUMO community support project. In order to get a logo that truly captures the core values of SUMO, … Continue reading →

Posted in General | 2 Comments

Another call for article editor ideas

Posted on October 12, 2008 by Chris Ilias

Approximately a month ago, I posted about a discussion I started in the Contributors forum, to gather ideas criteria for an improved Knowledge Base article editor. There is still time to post your thoughts and feedback about what problems you … Continue reading →

Posted in Contributor News, General | 4 Comments

SUMO talk at FOSDEM 2008

Posted on February 29, 2008 by David Tenser

Here are the slides from my talk on SUMO at FOSDEM 2008: Project SUMO – support.mozilla.com (pdf, 4.3 MB) Images (c) Martin Creutziger.

Posted in General | 5 Comments

New keywords: user-doc-needed, user-doc-complete

Posted on February 28, 2008 by Chris Ilias

Last week, there were two new keywords created to help with Firefox user documentation. user-doc-needed user-doc-complete If you see any bugs that need changes to current Firefox user documentation, or new user documentation, please add the user-doc-needed keyword. Background bug: … Continue reading →

Posted in Announcements, General | Comments Off

Forum Traffic Is Up, How You Can Help

Posted on January 13, 2008 by Jason Barnabe

With the “Support” header on the US English version of mozilla.com now pointing to support.mozilla.com, the Firefox Support Forum has seen its numbers jump quite a bit; on Friday, we got about 70 questions posted. I’d like to thank cor-el, … Continue reading →

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21% Complete

Posted on December 26, 2007 by David Tenser

Thanks to David Baucum, Bo Bayles, and Kev Needham for keeping up the article writing progress — and another thanks to Ehsan Akhgari for currently working on a second article! It’s great to see people from the community helping us … Continue reading →

Posted in General | 3 Comments

Official Firefox Support Forum Goes Live

Posted on December 18, 2007 by Jason Barnabe

I’m pleased to announce the opening of the official Firefox support forum! The forum is a result of a few months of work, and I’d like to thank all those that provided input into its design, those that coded it, … Continue reading →

Posted in Announcements, General | 14 Comments

Coming up: Launch of Firefox Support Forum

Posted on December 18, 2007 by David Tenser

This week, we will be launching the Firefox support forum on support.mozilla.com. In this forum, Firefox users will be able to ask support questions not yet covered in the knowledge base, and hopefully have them answered quickly by other fellow … Continue reading →

Posted in General | 1 Comment

One down, 32 to go!

Posted on December 18, 2007 by David Tenser

Thanks to Ehsan Akhgari, the first of the 33 remaining articles has been added to the Knowledge Base. Thanks, Ehsan! There are still 32 articles to be written. This is your chance to give something back to the Mozilla community! … Continue reading →

Posted in General | 2 Comments