Category Archives: Uncategorized

At SUMO we work hard and we party hard, and sometimes we do both at the same time, like our SUMO community in Taiwan did. Ernest and Bob threw a SUMO party on Software freedom day and invited interested new … Continue reading →

Every day, thousands of people tweet their Firefox questions. We wanted to set up a lightweight way for them to get answers right away from fellow Firefox users. That’s why we’re pleased to announce a new community care program called … Continue reading →

A couple weeks ago, we released the new Firefox Support forums. With a redesigned workflow and dozens of new features, bugfixes and tweaks it’s quite a change from the old forum . In this blog post, we’d like to share … Continue reading →

SUMO was started 3 years ago to gather Mozilla’s support efforts in one place and offer the best possible help platform for Firefox users. In that time the self help part of that platform has grown to almost 300 articles. … Continue reading →

SUMO will be down from 4 PM PDT today for about an hour while we land the much anticipated new support forums. This is the culmination of a lot of work from a lot of people so it’s super awesome … Continue reading →

SUMO was started 3 years ago to gather Mozilla’s support efforts in one place and offer the best possible help platform for Firefox users. In time the self help part of that platform has grown to almost 300 articles. Localizers … Continue reading →

I hosted a presentation about realtime support at the awesome Mozilla Summit in Whistler. Live Chat tends to be one of the most popular areas that new support community members assist with, so it’s a great place to actively work … Continue reading →

Our community, being too much awesome! Just last week we came back from an awesome summit, where 600 Mozillians met to discuss the current status and the future of the Mozilla projects. It was a great event at an amazing … Continue reading →

The summit is going to start very soon now, and we can’t wait to meet the community; some for the first time even! If you are part of the Firefox support community or want to meet us, join us for … Continue reading →

I just got this Email from Matthew, our SUMO live chat expert, and wanted to share with the bigger Mozilla community: Just wanted to share a quote from #sumo by a user who started contributing today: 20:41 <contributor> hey, I … Continue reading →