Thursday, Oct 16th is SUMO Day!


It’s Thursday so it’s the perfect time to organize a new SUMO day! We are answering questions in the support forum and helping each other in #sumo on IRC from 9am to 5pm PST (UTC -8) today.

Join us, create an account and then take some time today to help with unanswered questions. Please check the etherpad for additional tips. We have been experiencing quite a high number of questions in the last few days. Our goal this Thursday is to respond to each and ever one of them, so please try to answer as many questions as you can throughout the day.

Happy SUMO Day!

What’s up with SUMO – 10th October


Hello and thank you for coming to our blog on yet another sunny (at least here…) Friday! Let’s get on with the updates…

New arrivals to SUMO – welcome to the party :-)

Thunder, Thunder, Thunder…bird!

  • Roland and the Thunderbird community are busy working on the transition plan for 2015. Are you interested in shaping the future of Thunderbird’s support? Click that link!
  • For those in and around Toronto (or those who are headed there from afar), a quick reminder: the Thunderbird Summit is coming up, starting October 14 and going strong until October 18.

Support forum redesign – your feedback needed

Monday SUMO Community meeting update

  • As a reminder: we changed the structure and role of the Monday meetings (as an experiment).
  • Last Monday, we met and talked about Army of Awesome. If you want to join in the conversation, head over to the relevant forum thread.
  • Next Monday, we’re going to talk about SUMO presence online. More details and a space for your questions/comments can be found here.
  • As always, remember that it’s a community meeting, so everyone’s invited to join and contribute.

SUMO on Twitter

  • We used to be there. Now we are here :-). Please follow the new SUMO account for all community news and more!
  • Please note – we’re there for the community, so it’s not a support account. If you want immediate support regarding Firefox, Firefox for Android, Firefox OS or Thunderbird, you know where to find it. If you want to receive help on Twitter,

In other news… I don’t know whether I’ll need a Matchstick any time soon, but the logo is definitely one of the cutest I’ve seen in a while :-)

Oh, and don’t forget that Firefox 33 is around the corner!

Have a good weekend, everyone!

What’s up with SUMO – 3rd October


Another week, another round of updates for your reading pleasure.

New arrivals to SUMO – say hello to:

“Go Bangladesh! Go India!” wrap up & update

  • I am happy to announce a very successful end to our community call for Bangladesh and India to localize Firefox OS update for the launches in both countries. Everyone involved did an amazing job, and we have already sent (or will be sending soon) our little “thank you” packages your way :-) An interesting fact on the side: did you know that there’s over twenty thousand words in SUMO about Firefox OS alone?

Monday Community Meeting update

  • If you follow our Monday Community Meetings, you may remember that we are changing their formula a bit, and inviting everyone to the table for a discussion around one subject each week. On Monday (6th of October), we are looking forward to talking to you about Army of Awesome. You can find more details and our agenda here, as usual.
    • This will also mean that you should see more of the “usual” Monday updates appearing here, on our blog.

SUMO Day next week (9th October)

The Forum Redesign – first mocks available

  • If you’ve been at the most recent SUMO Developer meeting, you may have seen Derek’s first mocks for the upcoming redesign. If you missed it, worry not – the recording is available here.

SUMO coming back to Twitter in October

  • We were there once, and we’re almost there again… yes, we will tell you where to find us, exactly ;-) SUMO on Twitter will be an extension of this blog – a place for you to get the latest news from the SUMO world and receive updates about our plans and things we like.
  • Don’t forget that to get help for Firefox on Twitter, you should summon the heroic Army of Awesome folks by using the #fxhelp hashtag in your tweet :-) Interested in learning more about AoA? Take a look here!

Remember: if there’s anything about SUMO you’re missing on our blog, let us know in the comment section – thanks!

…so, are you ready to have a good weekend now? See you on Monday!

What’s up with SUMO? 26 September


The summer is gone, and the days are getting slightly shorter (at least here)… Fortunately, we have a bunch of great updates coming your way to take care of the post-summer blues ;-)

New arrivals to SUMO – warm welcomes going out to:

Saturday AoA IRC meetup!

Bangladesh community chat

Spam reporting mechanism updates

  • Forum spammers beware! There’s a few new toys in the Moderator arsenal, thanks to our SUMO Devs working relentlessly on improving the moderation system. Everyone can expect much less spam in the upcoming months, as our automated systems learn how to handle unwanted messages better. More details here.

SUMO day summary

  • Our first (revived) SUMO Day took place yesterday, and the results are in… The highlights? 97% of the questions responded to in 24 hrs and reaching 100% in 72 hours! Huge thanks to everyone involved!

Localizers gonna localize

  • As of this week, we reached a record number of 199 confirmed and active localizers in SUMO. Way to go, SUMO l10ns!
  • Also, the forever amazing Bangladesh L10ns have completed the localization of all 42 Webmaker articles. Go, Bangladesh!

Forum redesign starting soon!

  • It is upon us – when you start noticing changes in the Support Forums in the coming days – let us know what you think!

This week’s Monday meeting YT recording

  • We’ve had a minor outage and that’s why the video is avaialbile only today. You can find it here. If you want to be regularly updated about our meeting recordings going live, please subscribe to the YT channel.

That’s it for this update, more news coming your way soon! Stay tuned and have a great weekend ;-).

Thursday, September 25th 2014, is SUMO Day!


SUMO Days are back! In our efforts to provide the best support possible in 2013, we used to gather together on the support forum every other Thursday and try to answer every incoming question on that day. Unfortunately due to many changes in the SUMO org and lack of resources we had to temporarily suspend this. It is now time to bring the SUMO Days back into play!

We’ll be answering questions in the support forum and helping each other in #sumo on IRC all day today, across time zones.

Join us, create an account and then take some time today to help with unanswered questions. Please check the etherpad for additional tips. We have been experiencing quite a high number of questions in the last few days. Our goal this Thursday is to respond to each and ever one of them, so please try to answer as many questions as you can throughout the day.

The HelpDesk folks are also joining us, so Rachel (guigs) will be monitoring and ready to answer your questions on #sumo during PST time.

Let’s do it and …Happy SUMO Day!!

What’s up with SUMO – September 12th


Hey everyone!

I couldn’t write anything informative here last week, as I was far away from any web-connected keyboards… But I hope you had a good time and all is well. Now, without further ado, let’s delve into some updates.

New SUMO members

The never-ending introductions thread is getting as long as a snake in that classical retro game for mobiles after at least 40 pieces of fruit… Say “hi” to those who joined us recently:

The goings-on

L10n sprint in Bangladesh for the upcoming Firefox OS launch


SUMO Day relaunch

First FAQ pages coming soon

  • After the brief absence, I am back to work on the FAQ pages for low traffic languages, together with our SUMO devs
  • We hope to have Estonian, Flemish, Gujarati, and Croatian as our pilot languages, with more to come later
  • Thanks to Merike, Wim, Neetirajsinh, and InFlames1412 (\m/) for their help with setting the pages up!

Speaking of our SUMO Devs… A cool new feature is here!

  • Are you following too many threads on the forums and would like to see (and edit) the thread subscriptions in one place? We’ve got you covered!


  • The list includes all SUMO documents, forums, and threads the changes in which you are following – to unfollow any of them, untick the box. Make sure you click the “update” button at the bottom of the list to save your changes.

Do you love Firefox? Are you good with Swedish?

Finally, I feel like sharing a bit of amazing (and legally free) music with you. Take a look here and share your favourite sounds with us in the comments!

What’s up with SUMO – August 29th



Hey, everyone! Michał here. I’m not as good with cameras and videos as Michael Verdi (yet!), so for now you’ll have to read me. I’m pretty sure you don’t mind. Just read it in Morgan Freeman’s voice and imagine penguins running around, that should make it more fun ;-).

New SUMO members

We’re growing! Not quite at a million yet, but getting closer every day. Take a while to visit the introductions thread and say hello to:

The goings-on

Firefox OS launch in India

  • As you all know, Firefox OS officially launched this Monday in India. Our Indian friends have shown immense support from the very start, first by translating KB articles into the three Indian languages we display in SUMO, and then by helping out directly in the support forums. Huge thanks to you all! We could not have gotten this far without you.
  • If you’re wondering how to become a contributor with Mozilla India, take a look at the group’s Facebook page or visit the forums and say hi!
  • We’re still pushing to get to 100% with all help content for Hindi, Bengali (for India), and Tamil – if you’re interested in helping out, click the language link in this sentence and send the Locale Leaders a private message to get started.

The Buddy Program is back!

Firefox OS launch in Bangladesh

  • With India already using FF OS phones, it’s time for Bangladesh! We hope to get more users of Bengali in Bangladesh to join our localization drive for the Firefox OS help articles. Interested? Just click the link in this paragraph and contact the Locale Leaders through a Private Message for more information. You can also connect with Mozilla Bangladesh through their Facebook group.

SUMO at MozFest 2014!

  • centurion has put together a session proposal combining his interest for Webmaker and localization. We’ll keep you updated about SUMO’s presence during MozFest 2014. Big thanks to centurion for coming up with a great idea!

Last but not least, John99 found a couple of new friends for all of us ;-) Thanks, John99!

Would you like to read about something in particular here? Let us know in the forums.

Welcome Michał Dziewoński, L10N community manager!


MichalI’m thrilled to welcome Michał Dziewoński (vesper) to Mozilla and the SUMO team! Michał is taking over Rosana’s role as our new L10N Community Manager (no pressure!) and will work closely with our incredible community to grow and strengthen our localization efforts across the globe.

Michał is originally from Poland but has decided to look for warmer pastures and is currently based in Manresa, Spain. He has previously worked at Google as a support and community specialist and has a background in localization, translation and interpreting as well as in… radio DJ-ing.

He’s also an avid board and video gamer, so reach out if you’d like to add him to your Steam/ friends list.

If you want to get in touch with Michał, you can do so by checking out his SUMO profile, Twitter account or pinging him on IRC (vesper).

Welcome, Michał!

Help us translate FxOS support articles to Hindi, Tamil and Bengali!


1.4 million people are getting help every day on on our support Knowledge Base alone.

We’ve expanded our reach, thanks to all of your contributions. You’ve helped Firefox OS users, regardless of whether they live in Spain, Colombia, Poland or the U.K., maximize their experience by providing help articles in their language.


We’re just getting started! We would love to reach out to Firefox OS users in India and Bangladesh next by offering content in Hindi, Tamil and Bengali (India or Bangladesh). But we need your help to make this happen! So, if you speak both English and one of the languages mentioned, we’d love to hear from you! Because we know your time is precious, if you translate 5 articles or more and we approve it, we’ll send you a nice “Thank you” gift. And who knows? Maybe you’ll be able to test the phone for yourself!

 To get involved you have to follow a couple of simple steps:

  1. Sign into your account or create one if you’re a first time user in the upper right corner
  2. Go to the localization dashboard for your language: HINDI, BENGALI (India), BENGALI (Bangladesh) or TAMIL.
  3. Look for those articles that need translation as indicated with a red triangle red triangle in the status column. Please make sure that they’re Firefox OS articles.
  4. Click on article name and then on Translate article option, on the left side of the screen
  5. Start localizing! Please localize the entire article. When you’re finished, hit “Submit”. Your translations will automatically be sent for review.
  6. Once you’ve finished all 5 articles and sent them for review, copy and paste each of the 5 links them into this Form and along with all the information requested so that we can easily get in contact with you.
  7. One of our experienced localizers will have a look at your work. If they approve all 5 articles, we will go ahead and send you your “Thank you” gift!

Are you ready?