Tag Archives: 2010

Behold: the SUMO 2010 roadmap!

Back in October, we started the effort to solicit feedback and ideas from various people, including of course our wonderful SUMO community. I wrote about the three primary objectives for the SUMO project as a whole:

  1. To help people have a great Firefox (and by extension web) experience
  2. To provide key user and product insights to the Mozilla community
  3. To strengthen and grow Mozilla’s community

However, one thing that I didn’t mention specifically was our efforts in 2009 to make SUMO an open source support platform that can be used for other projects. A real example of that is the new Firefox Help for Mobile website, but other sites could follow in the future. Also related to this is our effort to improve the underlying SUMO platform to be easier to develop for, more performant, and more secure. These things all ultimately benefit our users and community and are important to focus our efforts on.

As a result, there are actually four primary focus areas for SUMO in 2010:

  • Improve the user experience
  • Get better insights about our users
  • Improve the contributor experience
  • Make the platform awesome

focus-areas-2010

Based around these focus areas, we have prioritized developed a shiny roadmap for SUMO in 2010. It is primarily available in a fairly uninspiring spreadsheet, but as an alternative, it is also available in a more fancy slideshow format:

Thanks to everyone who participated and helped shaping the future of SUMO. 2010 will be a fantastic year for Mozilla!

Help us plan SUMO in 2010!


Following up on my post last week about how the SUMO project developed in 2009, it’s time to repeat the circle for 2010! It’s time to start thinking about where to take the project, which areas to focus on, and ultimately which goals to define for 2010.

To help get the goal discussion started, it’s obviously helpful to know why SUMO exists. In my opinion, there are three main reasons:

  1. To help people have a great Firefox (and by extension web) experience
  2. To provide key user and product insights to the Mozilla community
  3. To strengthen and grow Mozilla’s community

Based on this list, we can create three focus areas, or “buckets” for our 2010 goals:

  • Improve the support experience for users
  • Provide better/more accurate/more detailed metrics and insights for other Mozilla teams and the entire Mozilla community
  • Make the SUMO experience more enjoyable for contributors

In today’s SUMO meeting, we’ll kick off the discussion by spending 15-30 minutes brainstorming ideas. You’re very welcome to call in! That said, if you don’t have time to call in, or would rather share your ideas in writing, there is an active thread in the SUMO contributor forum dedicated for this. Please feel free to post there with thoughts, ideas, or, if you’re feeling particuarly creative, screenshots, mockups or screencasts of what you have in mind.

Of course, if you don’t have a SUMO account and for some reason don’t want to create it, you are welcome to participate by commenting on this blog post too. :)