Tag Archives: community

Welcome Rosana Ardila, Community Support Program Manager

I’m thrilled to welcome Rosana Ardila to Mozilla and the SUMO team! Rosana is our Community Program Manager and will work closely with our incredible support community around the world, as well as lead efforts to grow and strengthen our community x100. (No pressure!)

Rosana is based in Berlin (born in Colombia) and has a background with Sun Oracle, where she’s worked on product marketing and management of the OpenOffice.org community. She has a Sociology diploma and is truly passionate about people. Her other passion is languages — if you want to get in touch with her, there’s a good chance you can do it in your native language as she speaks Spanish, English, German, French and Italian fluently. She actually just started to speak Portuguese, too; just give it a few weeks…

Please join me in welcoming Rosana to SUMO! If you want to get in touch with her, you can visit her blog or send her a PM from her SUMO  profile.

Welcome to the SUMO team, Kadir!

We’re very excited to announce that Kadir Topal of German Mozilla community fame is joining the SUMO team today full time as our Support Community Manager. His primary responsibility will be to energize, strengthen, and grow Mozilla’s support community so we can reach out to even more users in need of help on the web.

For those of you who haven’t yet had the pleasure of meeting Kadir, he has been around in the community since 2002, when he started the German localization of Phoenix just a few weeks after milestone 0.1 was released. Since then, he has lead and helped grow the German Firefox community, organized community events, as well as managed the German community website, support forums, and wiki.

Kadir has been studying political science and computational linguistics and is just about to finish his master thesis in applied linguistics. The subject couldn’t be more relevant to his new job on SUMO: Informal Communication in Virtual Teams. For more interesting facts about Kadir, read his own 7 Things about Me.

If you want to get in touch with Kadir (or just say hi!), he is topal on irc.mozilla.org and atopal on Twitter.

Welcome, Kadir!

Update: Kadir just wrote about this on his own blog:

The SUMO community keeps getting bigger!

Here’s one of those things that make me feel good about being a part of SUMO and Mozilla.

In late 2008, the SUMO team started to collect feedback from the community about what we should focus on in order to make the platform and Firefox Support website a more exciting place to collaborate on. We also added our own ideas about how to improve the experience for both Firefox users visiting the site and contributors helping out. The result of this work is something I called the Vision for SUMO followed by the SUMO 2009 roadmap.

Since then, we’ve worked to make the vision a reality. We’ve improved the quality of our support. We’ve improved our ability to provide user insights and track user trends. We’ve managed to implement many cool and useful features (with lots of help from the amazing web development team at Mozilla) which really made it easier and more fun to contribute on SUMO as well as improved the experience on the website for users. Perhaps most importantly, we’ve had a good time.

All these amazing achievements aside, this is what makes me the most proud:

Growth of SUMO community since October 2008

Growth of SUMO community since October 2008

In a little less than a year, we’ve managed to double the number of active locales, doubled the number of translated articles, and most importantly, more than doubled the number of active SUMO contributors!

As a side note, the survey that was sent out after MozCamp 09 in Prague showed that 30% of the attendees were involved with user support. That’s an amazingly large proportion of our European community actively involved with helping our users having a great experience on the web!

30% of Ludovic Hirlimann's photo, used under CC-BY-NC license

30% of Ludovic Hirlimann's photo of the European community, used under CC-BY-NC license

Even though it’s just October, I’m already blown away by the achievements by everyone in the SUMO community in 2009. And by the way, I’m glad it’s just October: it’s time to start thinking about where to take SUMO in 2010! More on that tomorrow very soon…