{"id":6469,"date":"2013-05-22T12:53:40","date_gmt":"2013-05-22T19:53:40","guid":{"rendered":"http:\/\/blog.mozilla.org\/addons\/?p=6469"},"modified":"2013-05-22T12:53:40","modified_gmt":"2013-05-22T19:53:40","slug":"a-step-forward-in-add-on-install-experience","status":"publish","type":"post","link":"https:\/\/blog.mozilla.org\/addons\/2013\/05\/22\/a-step-forward-in-add-on-install-experience\/","title":{"rendered":"A step forward in add-on install experience"},"content":{"rendered":"
\n

We recently heard some great news from our support team that we want to share with you. Thanks to the last update in the Babylon translation software installer, support requests related to the way it customizes Firefox have dropped sharply, as much as 60% in some areas.<\/p>\n

Like with many other software packages, Babylon’s installer includes an add-on that customizes Firefox, adding a toolbar and changing some settings like the home page. Until recently there wasn’t a Right Way of doing this, so every software vendor did it their own way. This has lead to an inconsistent and unsatisfying user experience, which has brought a great deal of work to our support staff.<\/p>\n

To deal with add-on user experience problems, we started Project Squeaky<\/a> last year. One of our first accomplishments was to establish the Add-on Guidelines<\/a>, a short checklist that all add-on developers should follow. If you read the guidelines, you’ll notice that install experience and settings changes are specified to greater detail than the others, given that they are the ones we’ve identified as the most common problems users encounter.<\/p>\n

We have been in contact with software vendors like Babylon for quite a while now, and these discussions have yielded positive results. We’re especially happy about the progress we’ve made with Babylon because their install base is particularly large, causing the support team to immediately notice the change in user sentiment after their install experience was improved.<\/p>\n

This one positive outcome is very exciting for us, and we hope to continue moving forward in this area. There’s much planned\u00a0 for the rest of the year, and we hope users will greatly benefit from\u00a0 all that is coming.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

We recently heard some great news from our support team that we want to share with you. Thanks to the last update in the Babylon translation software installer, support requests … Read more<\/a><\/p>\n","protected":false},"author":173,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[581],"tags":[28089,12919,12920,28088,303],"yoast_head":"\nA step forward in add-on install experience - Mozilla Add-ons Community Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.mozilla.org\/addons\/2013\/05\/22\/a-step-forward-in-add-on-install-experience\/\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Jorge Villalobos\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/blog.mozilla.org\/addons\/2013\/05\/22\/a-step-forward-in-add-on-install-experience\/\",\"url\":\"https:\/\/blog.mozilla.org\/addons\/2013\/05\/22\/a-step-forward-in-add-on-install-experience\/\",\"name\":\"A step forward in add-on install experience - Mozilla Add-ons Community Blog\",\"isPartOf\":{\"@id\":\"https:\/\/blog.mozilla.org\/addons\/#website\"},\"datePublished\":\"2013-05-22T19:53:40+00:00\",\"dateModified\":\"2013-05-22T19:53:40+00:00\",\"author\":{\"@id\":\"https:\/\/blog.mozilla.org\/addons\/#\/schema\/person\/a098261b4b5510d408ff31f492606925\"},\"breadcrumb\":{\"@id\":\"https:\/\/blog.mozilla.org\/addons\/2013\/05\/22\/a-step-forward-in-add-on-install-experience\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/blog.mozilla.org\/addons\/2013\/05\/22\/a-step-forward-in-add-on-install-experience\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/blog.mozilla.org\/addons\/2013\/05\/22\/a-step-forward-in-add-on-install-experience\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/blog.mozilla.org\/addons\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"A step forward in add-on install experience\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/blog.mozilla.org\/addons\/#website\",\"url\":\"https:\/\/blog.mozilla.org\/addons\/\",\"name\":\"Mozilla Add-ons Community Blog\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/blog.mozilla.org\/addons\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/blog.mozilla.org\/addons\/#\/schema\/person\/a098261b4b5510d408ff31f492606925\",\"name\":\"Jorge Villalobos\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/blog.mozilla.org\/addons\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/6d1966118f16e4b99a6e3ad07883be33?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/6d1966118f16e4b99a6e3ad07883be33?s=96&d=mm&r=g\",\"caption\":\"Jorge Villalobos\"},\"description\":\"Jorge is the Product Manager for addons.mozilla.org\",\"url\":\"https:\/\/blog.mozilla.org\/addons\/author\/jvillalobosmozilla-com\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"A step forward in add-on install experience - Mozilla Add-ons Community Blog","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/blog.mozilla.org\/addons\/2013\/05\/22\/a-step-forward-in-add-on-install-experience\/","twitter_misc":{"Written by":"Jorge Villalobos","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/blog.mozilla.org\/addons\/2013\/05\/22\/a-step-forward-in-add-on-install-experience\/","url":"https:\/\/blog.mozilla.org\/addons\/2013\/05\/22\/a-step-forward-in-add-on-install-experience\/","name":"A step forward in add-on install experience - Mozilla Add-ons Community Blog","isPartOf":{"@id":"https:\/\/blog.mozilla.org\/addons\/#website"},"datePublished":"2013-05-22T19:53:40+00:00","dateModified":"2013-05-22T19:53:40+00:00","author":{"@id":"https:\/\/blog.mozilla.org\/addons\/#\/schema\/person\/a098261b4b5510d408ff31f492606925"},"breadcrumb":{"@id":"https:\/\/blog.mozilla.org\/addons\/2013\/05\/22\/a-step-forward-in-add-on-install-experience\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/blog.mozilla.org\/addons\/2013\/05\/22\/a-step-forward-in-add-on-install-experience\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/blog.mozilla.org\/addons\/2013\/05\/22\/a-step-forward-in-add-on-install-experience\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/blog.mozilla.org\/addons\/"},{"@type":"ListItem","position":2,"name":"A step forward in add-on install experience"}]},{"@type":"WebSite","@id":"https:\/\/blog.mozilla.org\/addons\/#website","url":"https:\/\/blog.mozilla.org\/addons\/","name":"Mozilla Add-ons Community Blog","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/blog.mozilla.org\/addons\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/blog.mozilla.org\/addons\/#\/schema\/person\/a098261b4b5510d408ff31f492606925","name":"Jorge Villalobos","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/blog.mozilla.org\/addons\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/6d1966118f16e4b99a6e3ad07883be33?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/6d1966118f16e4b99a6e3ad07883be33?s=96&d=mm&r=g","caption":"Jorge Villalobos"},"description":"Jorge is the Product Manager for addons.mozilla.org","url":"https:\/\/blog.mozilla.org\/addons\/author\/jvillalobosmozilla-com\/"}]}},"_links":{"self":[{"href":"https:\/\/blog.mozilla.org\/addons\/wp-json\/wp\/v2\/posts\/6469"}],"collection":[{"href":"https:\/\/blog.mozilla.org\/addons\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.mozilla.org\/addons\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/addons\/wp-json\/wp\/v2\/users\/173"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/addons\/wp-json\/wp\/v2\/comments?post=6469"}],"version-history":[{"count":0,"href":"https:\/\/blog.mozilla.org\/addons\/wp-json\/wp\/v2\/posts\/6469\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.mozilla.org\/addons\/wp-json\/wp\/v2\/media?parent=6469"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.mozilla.org\/addons\/wp-json\/wp\/v2\/categories?post=6469"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.mozilla.org\/addons\/wp-json\/wp\/v2\/tags?post=6469"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}