Support Firefox Day 4: Firefox support in all languages

David Tenser

This Friday, support.mozilla.com will be hosting a Support Firefox Day that focuses on extending the global impact of Firefox support and looking forward to Mozilla’s goals for the next two years. support.mozilla.com — or SUMO for short — is the new online help system introduced in Firefox 3. Relying on a community of contributors from around the world, SUMO offers help to hundreds of thousands of users every week through our knowledge base articles as well as through forums and Live Chat services. As Firefox users span the globe, we are looking to expand the site’s coverage through translation and by reaching out to the wide userbase for their input. One of our events in Support Firefox day will be a series of presentations on how to get started and dive into this project and making a contribution right away.

This Support Firefox Day also hopes to engage users, contributors and localizers in a discussion about the directions Mozilla will be taking in the next couple years. Mozilla is not traditional organization — it’s a global community that spans not only the people involved in making software products, but the people using them as well. As such, we feel that it’s important to have input from this greater community when looking forward and planning goals. The highlight of one of these sessions will be a live discussion with Mitchell Baker, chairman of the Mozilla board, where we will be taking your comments, questions and suggestions on Mozilla’s goals for 2010.

As this event is fully interactive, we’ll be running a live video stream and chat channel from the Support Firefox Day main page, tailoring our presentations and discussions to focus on what you are interested in. All you have to do is go to that page during one of the times listed below, scroll down to the video and join our chat room.

Reflecting the international nature of the Mozilla community, there will be three sessions across a number of time zones. Each session will have a number of main events as follows (all events will be held in English):

Friday Nov 21st, 2 PM Tokyo time (5 AM GMT, 6 AM Central European time, Thursday 9 PM PST)
(These times below given in Tokyo time, GMT+9)

  • 2 PM: Introduction to Support Firefox Day and support.mozilla.com
  • 2:10 PM: Getting started with localization, translating your first article and some advanced tips.
  • 3:00 PM: Questions and answers.
  • 3:30 PM: Mozilla goals for 2010 discussion with Cheng Wang, SUMO team member
  • 4:30 PM: Open meet and greet — get to know the other people who showed up and meet other people interested in Firefox.

Friday Nov 21st, 1 PM Central European time (noon GMT, 9 PM Tokyo time, 4 AM PST)
(These times below given in Central European time, GMT+1)

  • 1 PM: Introduction
  • 1:10 PM: Getting started with localization, translating your first article and some advanced tips.
  • 2:00 PM: Questions and answers.
  • 2:30 PM: Mozilla goals for 2010 discussion with David Tenser, Mozilla Support Lead
  • 3:30 PM: Open meet and greet — get to know the other people who showed up and meet other people interested in Firefox.

Friday Nov 21st, 11AM PST (7 PM GMT, Saturday 4 AM Tokyo time, 8 PM Central European time)
(These times below given in PST, GMT-8)

  • 11AM: Introduction to Support Firefox Day and support.mozilla.com
  • 11:10 AM: Getting started with Firefox support, translating articles and advanced tips.
  • 12:00 PM: Questions and answers
  • 12:30 PM: Mozilla goals for 2010 discussion with Mitchell Baker, chairman of the Mozilla Foundation
  • 2 PM: Open meet and greet — get to know the other people who showed up and meet other people interested in Firefox.

We’re really looking forward to seeing you there!