{"id":357,"date":"2020-08-26T11:06:00","date_gmt":"2020-08-26T18:06:00","guid":{"rendered":"https:\/\/blog.mozilla.org\/careers\/?p=357"},"modified":"2020-08-26T11:06:00","modified_gmt":"2020-08-26T18:06:00","slug":"vicky-chin-on-building-the-mozilla-way","status":"publish","type":"post","link":"https:\/\/blog.mozilla.org\/careers\/vicky-chin-on-building-the-mozilla-way\/","title":{"rendered":"Vicky Chin on Building the Mozilla Way"},"content":{"rendered":"<p><i>Impressive colleagues and complex challenges could be motivation enough. But for Director of Desktop Product Development Vicky Chin, the chance to make a global impact matters most of all. She shares the benefits of her diverse, remote-friendly team (especially in the middle of the pandemic), her recent appointment on the Internet Security Research Group, and how Mozilla\u2019s mission inspires her to approach problems from new angles while she works to bring web access to everyone around the world.<\/i><\/p>\n<p>&nbsp;<\/p>\n<p><b>What do you do at Mozilla?<\/b><\/p>\n<p>I\u2019m Director of Desktop Product Development, which is a pretty cross-functional role\u2014I manage a team of product managers and engineers, including members of our Desktop Frontend, Install and Update, Localization, and Search Engineering teams, as well as parts of the QA org. Most of our work falls into one of two categories, both of which boil down to finding issues and solving them. One side is improving the core browser functionality, making sure our existing features deliver the experience users expect from Firefox. If someone\u2019s uninstalling to try to fix a problem, for example, that action might not help because we still have their profile, so instead we\u2019ll suggest refreshing the profile.<\/p>\n<p>The other side of our work is addressing user needs through new functionality. The <a href=\"https:\/\/support.mozilla.org\/en-US\/kb\/about-picture-picture-firefox\">picture-in-picture<\/a> feature we rolled out recently is a good example of that; it helps people multitask and even learn online. With product development, we\u2019re currently shifting to the test-learn-adapt framework. Once we have an idea, we share it with our users, and then iterate on different concepts before we dive in. We want to make sure we\u2019re building things people actually want.<\/p>\n<p>&nbsp;<\/p>\n<p><b>Why did you decide to join the team?<\/b><\/p>\n<p>There were a lot of reasons! The biggest one was the opportunity to do such meaningful work. I\u2019d been at IBM for 15 years before I came here, and greatly enjoyed it\u2014but I\u2019d always looked for outlets outside of my primary role where I could have a larger impact, whether it was volunteering or a corporate service program. At Mozilla, that kind of work could be my full-time job. We\u2019re owned by a nonprofit, and our mission is keeping the internet open and accessible to everyone, which is something I really believe in.<\/p>\n<p>I also love finding and solving really hard technical problems, especially when it benefits millions of people. And I liked how global and distributed the company is. Having a history of being remote-friendly allows us to have a much more diverse team, and I\u2019m very proud of the fact that I have colleagues all over the world. Plus, I just love the people. They\u2019re brilliant\u2014some of the smartest I\u2019ve ever worked with, so there\u2019s always something to learn. And everyone really takes care of and supports each other, not just within the company but in the broader Mozilla community. When you work here, you\u2019re part of a much larger movement.<\/p>\n<p><i><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-358 size-large\" src=\"http:\/\/blog.mozilla.org\/careers\/files\/2020\/08\/Vicky-Chin-Headshot-600x400.jpg\" alt=\"\" width=\"600\" height=\"400\" srcset=\"https:\/\/blog.mozilla.org\/careers\/files\/2020\/08\/Vicky-Chin-Headshot-600x400.jpg 600w, https:\/\/blog.mozilla.org\/careers\/files\/2020\/08\/Vicky-Chin-Headshot-300x200.jpg 300w, https:\/\/blog.mozilla.org\/careers\/files\/2020\/08\/Vicky-Chin-Headshot-768x512.jpg 768w, https:\/\/blog.mozilla.org\/careers\/files\/2020\/08\/Vicky-Chin-Headshot-1536x1024.jpg 1536w, https:\/\/blog.mozilla.org\/careers\/files\/2020\/08\/Vicky-Chin-Headshot-2048x1365.jpg 2048w, https:\/\/blog.mozilla.org\/careers\/files\/2020\/08\/Vicky-Chin-Headshot-1000x667.jpg 1000w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/i><\/p>\n<p><b>Tell us more about Mozilla\u2019s mission and how it informs your work.<\/b><\/p>\n<p>One the questions I often ask myself\u2014and my team\u2014is, \u201cHow can we do this in a way that is uniquely Mozilla?\u201d Lots of people build browsers, and they often provide similar functionality. But because of our mission and values, we take a very different approach to developing products and solving problems. When we want to learn more about what our users want and how they\u2019re using Firefox, for example, we aren\u2019t just going to collect all their data, even though that would be the simplest solution. Instead, we might gather what we can that\u2019s not identifiable, and then work with the User Research and User Experience teams to run surveys and develop prototypes that can get us the rest of the feedback we need. All of us work here because we\u2019re passionate about Mozilla\u2019s values, so that mindset absolutely informs the decisions we make.<\/p>\n<p>&nbsp;<\/p>\n<p><b>Tell us about your work on the board of the Internet Security Research Group.<\/b><\/p>\n<p>The ISRG is a nonprofit that works to make the web more secure; their biggest project is <a href=\"https:\/\/letsencrypt.org\/\">Let\u2019s Encrypt<\/a>, which provides free certificates to websites so they can enable HTTPS. Traditionally, that\u2019s been hard to do for small companies and individual website owners, and ISRG wants to make encryption accessible for everyone. The project was actually started by two Mozilla employees, and Mozilla was a founding sponsor.<\/p>\n<p>I just joined the board a couple of months ago, so I\u2019m still learning a lot. But I\u2019m excited to champion the work they do. Security happens behind the scenes, and most of us take it for granted\u2014we can go to a website and be confident it\u2019s what it appears to be. Without that confidence, the web immediately becomes a very different place. Maintaining that fundamental trust is so important if we want the internet to remain open to everyone.<\/p>\n<p>&nbsp;<\/p>\n<p><b>What else are you excited about in the years ahead?<\/b><\/p>\n<p>What\u2019s most exciting to me is all the possibilities in terms of how people can interact with browsers. In just the past 25 years, the internet has already changed so much, and that\u2019s only going to accelerate. We face different challenges now than we did back then, and there\u2019s so much to explore, whether it\u2019s fighting misinformation or creating a better experience for people who use Firefox on multiple devices. I think there\u2019s a lot of potential for integration with other Mozilla products like <a href=\"https:\/\/www.mozilla.org\/firefox\/pocket\/\">Pocket<\/a>, too. And increasing accessibility itself is huge\u2014in North America, a lot of us are privileged enough to have access to the internet, but that\u2019s definitely not the case everywhere. So I\u2019m excited to be part of bringing the web to everyone around the world.<\/p>\n<p style=\"text-align: center;\">***<\/p>\n<p style=\"text-align: center;\">Interested in working with Vicky and the rest of the Mozilla team? Check out our <a href=\"https:\/\/careers.mozilla.org\/listings\/\">open roles<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Impressive colleagues and complex challenges could be motivation enough. But for Director of Desktop Product Development Vicky Chin, the chance to make a global impact matters most of all. She &hellip; <a class=\"go\" href=\"https:\/\/blog.mozilla.org\/careers\/vicky-chin-on-building-the-mozilla-way\/\">Read more<\/a><\/p>\n","protected":false},"author":144,"featured_media":358,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[30710,847,69,451108],"tags":[],"coauthors":[306191],"_links":{"self":[{"href":"https:\/\/blog.mozilla.org\/careers\/wp-json\/wp\/v2\/posts\/357"}],"collection":[{"href":"https:\/\/blog.mozilla.org\/careers\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.mozilla.org\/careers\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/careers\/wp-json\/wp\/v2\/users\/144"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/careers\/wp-json\/wp\/v2\/comments?post=357"}],"version-history":[{"count":0,"href":"https:\/\/blog.mozilla.org\/careers\/wp-json\/wp\/v2\/posts\/357\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/careers\/wp-json\/wp\/v2\/media\/358"}],"wp:attachment":[{"href":"https:\/\/blog.mozilla.org\/careers\/wp-json\/wp\/v2\/media?parent=357"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.mozilla.org\/careers\/wp-json\/wp\/v2\/categories?post=357"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.mozilla.org\/careers\/wp-json\/wp\/v2\/tags?post=357"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/blog.mozilla.org\/careers\/wp-json\/wp\/v2\/coauthors?post=357"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}