{"id":10943,"date":"2014-01-14T14:13:47","date_gmt":"2014-01-14T18:13:47","guid":{"rendered":"http:\/\/webmakerblog.wpengine.com\/?p=10943"},"modified":"2019-02-26T12:42:11","modified_gmt":"2019-02-26T20:42:11","slug":"user_testing","status":"publish","type":"post","link":"https:\/\/blog.mozilla.org\/foundation-archive\/mozilla-learning\/user_testing\/","title":{"rendered":"Building better user testing for Webmaker"},"content":{"rendered":"<p><em>TLDR version:<br \/>\n<\/em><\/p>\n<ul>\n<li><strong>We want to work with you on user testing for Webmaker<\/strong>. Building a more regular, agile and community-powered process to gather and act on feedback from users.<\/li>\n<li><strong>The goal: make Webmaker.org work better for the people we most want to serve<\/strong>. Especially lead users: teachers, informal educators \/ Hive members, and techies interested in teaching.<\/li>\n<li><strong>It&#8217;s more than just &#8220;user testing<\/strong>.<strong>&#8220;<\/strong> It&#8217;s about bringing our community closer into the design and build process &#8212; to co-build, share ownership, and take Webmaker&#8217;s user experience to the next level.<\/li>\n<\/ul>\n<h3>How to get involved<\/h3>\n<ol>\n<li><a href=\"http:\/\/www.eventbrite.ca\/e\/webmaker-design-and-feedback-fest-tickets-10090335465\"><strong>Attend our prototype user testing event in Toronto<\/strong><\/a>. We&#8217;re hosting an experimental user testing event on Jan 24 in the Mozilla Toronto community space. If you&#8217;re a teacher, informal educator or Hive member, <a href=\"http:\/\/www.eventbrite.ca\/e\/webmaker-design-and-feedback-fest-tickets-10090335465\">please come<\/a> and test, hack and play with us!\n<ul>\n<li><strong>More events will follow<\/strong>. This one&#8217;s just a prototype we can learn from, document, and hopefully spread everywhere. <em><br \/>\n<\/em><\/li>\n<\/ul>\n<\/li>\n<li><a href=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=959389\"><strong>Help build a new Webmaker User Testing Kit<\/strong><\/a>. So that other community members can host their own user testing sessions.<\/li>\n<li><a href=\"https:\/\/groups.google.com\/forum\/#!forum\/mozilla.webmaker\"><strong>Sign up for updates and discussion on the Webmaker newsgroup<\/strong><\/a>. To discuss next steps, share thoughts, help edit and localize the new kit, etc.<!--more--><\/li>\n<\/ol>\n<div id=\"attachment_8616\" style=\"width: 570px\" class=\"wp-caption alignnone\"><a href=\"http:\/\/openmatt.org\/wp-content\/uploads\/2014\/01\/Webmaker-four-key-audience-segments.003.jpg\"><img aria-describedby=\"caption-attachment-8616\" decoding=\"async\" loading=\"lazy\" class=\" wp-image-8616 \" alt=\"Webmaker -- four key audience segments.003\" src=\"http:\/\/openmatt.org\/wp-content\/uploads\/2014\/01\/Webmaker-four-key-audience-segments.003.jpg\" width=\"560\" height=\"420\" \/><\/a><p id=\"caption-attachment-8616\" class=\"wp-caption-text\">Who are we most interested in testing with?<\/p><\/div>\n<h2>Prototyping a user testing Science Fair<\/h2>\n<p><strong>We&#8217;ve done user testing sessions for Webmaker in the past, and we&#8217;ve learned a lot from them<\/strong>. The goal now is to make them more regular, actionable, and community-powered.<\/p>\n<blockquote><p>&#8220;<strong>Watching real users can give you that eureka moment<\/strong>.<strong> It&#8217;s like travel: a broadening experience<\/strong>. You realize that the rest of the world doesn&#8217;t live and think the same way you do. This profoundly changes your relationship to users, making you a better developer, designer or manager.&#8221; &#8212;<a href=\"http:\/\/en.wikipedia.org\/wiki\/Don%27t_Make_Me_Think\">Steve Krug<\/a><\/p><\/blockquote>\n<p><strong>To that end, Karen Smith and I have been working on a lightweight event model<\/strong>. Here&#8217;s the recipe we&#8217;re using for our prototype user testing event on Jan 24:<\/p>\n<ul>\n<li><a href=\"http:\/\/www.eventbrite.ca\/e\/webmaker-design-and-feedback-fest-tickets-10090335465\"><strong>Invite community<\/strong><\/a>. Ideally, a representative mix of our lead users: teachers, informal educators \/ Hive-members and techies interested in teaching.<\/li>\n<li><a href=\"https:\/\/etherpad.mozilla.org\/User-Testing\"><strong>Set up user-testing &#8220;stations.&#8221;<\/strong><\/a> Like a Science Fair. Participants can then wander casually from station to station. Anyone can propose something they&#8217;d like to test; it&#8217;s open! Could be a new feature, new tools like Appmaker, observing users performing a task on webmaker.org, etc. Participants should feel free to bring and test their stuff, too.\n<ul>\n<li><em><strong><a href=\"https:\/\/etherpad.mozilla.org\/User-Testing\">The draft list of user testing stations for the Jan 24 event is here<\/a><\/strong>.<\/em><\/li>\n<\/ul>\n<\/li>\n<li><strong>Offer a mix of testing, training and fun<\/strong>. To ensure participants get as much value from the process as possible. (We know some of the Jan 24 participants are curious about using Popcorn, for example, so we&#8217;re offering a &#8220;Popcorn Crash Course&#8221; station as well.)<\/li>\n<li><strong>Document the testing results<\/strong>. Ensure our testers have tools, methodology and best practices for documenting the results and key learnings they come away with. The challenge is to make this data <em>actionable<\/em> &#8212; easily filed and acted on.<\/li>\n<li><strong>Give swag<\/strong>. Make sure we reward our user testing participants with some nice swag and rewards for their hard work.<\/li>\n<li><strong>Make it a social mixer<\/strong>. Once we&#8217;re done testing, we&#8217;ll share some drinks, snacks and conversation. To bring Webmaker designers, developers, and users closer together in casual conversation and idea sharing.<\/li>\n<li><strong>Document the event<\/strong>. And then turn it into a <a href=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=959389\">Webmaker User Testing Kit<\/a> others can use to host their own events.<\/li>\n<\/ul>\n<h3><a href=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=959389\">Help build a new Webmaker User Testing Kit<\/a><\/h3>\n<blockquote><p><strong>I just saw <a href=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=943959\">this bug<\/a> and I am damn interested to help you out<\/strong>. Can I be told how to join you and help testing webmaker? (p.s. I am a peer in the webmaker task force of Bangladesh) &#8211;Tanha Islam, Mozilla Reps<\/p><\/blockquote>\n<p><strong>The ultimate goal, of course, is to build off this prototype towards a community-driven system that scales<\/strong>. Since we first started working on <a href=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=943959\">this ticket<\/a>, we&#8217;ve received requests from a number of community asking how they can get involved. There&#8217;s already big interest in hosting user testing events for Appmaker in Brazil, Webmaker tools in Bangladesh, and beyond.<br \/>\n<a href=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=959389\"><strong>We think the best approach is to write and localize a Webmaker User Testing Kit together<\/strong><\/a>. Like our current <a href=\"https:\/\/webmaker.org\/en-US\/event-guides\">Webmaker event guides<\/a>, but specifically geared towards user testing.<br \/>\n<img decoding=\"async\" loading=\"lazy\" class=\"alignnone\" alt=\"\" src=\"https:\/\/dl.dropboxusercontent.com\/spa\/6c38yp3crbxni5b\/b8v1tf5b.png\" width=\"1139\" height=\"223\" \/><br \/>\n<strong>We haven&#8217;t started writing it, yet<\/strong>.<strong> <\/strong> So let&#8217;s get started on it now! If you&#8217;d like to get involved in building a Webmaker User Testing Kit, here&#8217;s how:<\/p>\n<ol>\n<li><a href=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=959389\"><strong>Add yourself to this ticket<\/strong><\/a>. That&#8217;s where we&#8217;ll track and manage the process of writing, designing, and shipping it.<\/li>\n<li><a href=\"https:\/\/etherpad.mozilla.org\/User-Testing-Kit\"><strong>Add ideas and links to the draft<\/strong><\/a>. What are you already using to do user testing? What links or resources would be good to share with others? What steps should people follow? We&#8217;ll write the kit in the open together in <a href=\"https:\/\/etherpad.mozilla.org\/User-Testing-Kit\">this etherpad<\/a>.<\/li>\n<li><strong>Got more questions or comments?<\/strong> <a href=\"https:\/\/groups.google.com\/forum\/#!forum\/mozilla.webmaker\">Join the discussion on the Webmaker newsgroup<\/a>. Or get in touch with <a href=\"https:\/\/twitter.com\/smithisgeneric\">Karen Smith<\/a> or <a href=\"https:\/\/twitter.com\/openmatt\">OpenMatt<\/a>.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>TLDR version: We want to work with you on user testing for Webmaker. Building a more regular, agile and community-powered process to gather and act on feedback from users. The goal: make Webmaker.org work better for the people we most &hellip; <a class=\"go\" href=\"https:\/\/blog.mozilla.org\/foundation-archive\/mozilla-learning\/user_testing\/\">Continue reading<\/a><\/p>\n","protected":false},"author":144,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[378228],"tags":[22899],"_links":{"self":[{"href":"https:\/\/blog.mozilla.org\/foundation-archive\/wp-json\/wp\/v2\/posts\/10943"}],"collection":[{"href":"https:\/\/blog.mozilla.org\/foundation-archive\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.mozilla.org\/foundation-archive\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/foundation-archive\/wp-json\/wp\/v2\/users\/144"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/foundation-archive\/wp-json\/wp\/v2\/comments?post=10943"}],"version-history":[{"count":0,"href":"https:\/\/blog.mozilla.org\/foundation-archive\/wp-json\/wp\/v2\/posts\/10943\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.mozilla.org\/foundation-archive\/wp-json\/wp\/v2\/media?parent=10943"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.mozilla.org\/foundation-archive\/wp-json\/wp\/v2\/categories?post=10943"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.mozilla.org\/foundation-archive\/wp-json\/wp\/v2\/tags?post=10943"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}