{"id":503,"date":"2009-04-02T09:50:03","date_gmt":"2009-04-02T16:50:03","guid":{"rendered":"http:\/\/blog.mozilla.org\/metrics\/?p=503"},"modified":"2019-09-18T12:07:06","modified_gmt":"2019-09-18T19:07:06","slug":"why-people-dont-install-firefox-part-ii","status":"publish","type":"post","link":"https:\/\/blog.mozilla.org\/metrics\/2009\/04\/02\/why-people-dont-install-firefox-part-ii\/","title":{"rendered":"Why People Don’t Install Firefox – Part II"},"content":{"rendered":"

As we described<\/a> a few days ago, we recently shipped a modified version of Firefox with a different installer \u2013 one allowing users to leave feedback upon canceling.\u00a0 In Part II of this series, we want to outline exactly what users saw and share some high-level findings.\u00a0 An examination of users’ written feedback \u2013 and a discussion around associated insights, implications and next steps \u2013 will soon be coming in Part III.<\/p>\n

What are all the steps of the Firefox installer (Windows)?\u00a0 Where exactly can a user hit “cancel”? <\/strong>(Please click below for the full image)<\/p>\n

\"ff-setup2\"<\/a><\/p>\n

\n

When a user clicked “cancel”, what exactly did he\/she see? <\/strong>(Please note that clicking on any sub-category, such as “Taking too long”, opens up a free form feedback box for the user to write their comments)<\/span><\/p>\n

\"kampyle_final_1\"<\/a><\/p>\n

\"kampyle_final_2\"<\/a><\/p>\n

\"kampyle_final_3\"<\/a><\/p>\n

\"kampyle_final_4\"<\/a><\/p>\n

What were the high-level results from this feedback form?<\/strong><\/p>\n

Below is a screenshot from Kampyle’s dashboard (click for full image).\u00a0 Kampyle<\/a>, a start-up making huge strides<\/a> within the analytics world, helped Mozilla with this initiative by hosting the feedback form you see above.\u00a0 You’ll notice a few high-level pieces of info:<\/p>\n