{"id":583,"date":"2009-06-09T08:46:14","date_gmt":"2009-06-09T15:46:14","guid":{"rendered":"http:\/\/blog.mozilla.org\/metrics\/?p=583"},"modified":"2019-09-18T12:05:41","modified_gmt":"2019-09-18T19:05:41","slug":"just-launched-the-new-firefox-uninstall-survey","status":"publish","type":"post","link":"https:\/\/blog.mozilla.org\/metrics\/2009\/06\/09\/just-launched-the-new-firefox-uninstall-survey\/","title":{"rendered":"Just Launched – the New Firefox Uninstall Survey"},"content":{"rendered":"

When we first started talking<\/a> about the Firefox Uninstall Survey last year, we introduced it with this:<\/p>\n

The world of Mozilla includes many Firefox related feedback mechanisms.\u00a0 Crash reporting, bugzilla and spreadfirefox.com represent a few such examples.\u00a0 Another feedback mechanism is the Firefox uninstall survey.\u00a0 When a Firefox user (Windows XP only) decides to uninstall their browser, they’re asked if they want to complete a survey during the uninstall process.<\/p>\n

Often a user is merely temporarily uninstalling before immediately reinstalling.\u00a0 However, in some cases a user enjoys a seemingly less than optimal experience with Firefox, and in these cases, it behooves us a community to figure out what’s going on and if there are true pain points that the user is experiencing (and perhaps that we’re not aware of).<\/p><\/blockquote>\n

From there, we eventually highlighted some key steps moving forward<\/a>, including revised questions and design, along with more usable\/insightful\/actionable data and reporting.\u00a0 Fast forwarding many months, we finally implemented the new survey this past Friday.<\/p>\n

The old survey:<\/strong><\/p>\n

\"old_survey_all_versions\"<\/a><\/p>\n

The new survey (with thank-you page):<\/strong><\/p>\n

\"new_survey_version\"<\/a><\/p>\n

\"new_survey_thankyou\"<\/p>\n

Here are a few implementation details:<\/p>\n