Step 1: Community IT


“Help me… help you. Help me, help you. ” ~ Jerry Maguire

Last week I blogged about our efforts to be radical and pivot. The first area we’re focusing on is what I’ve started calling Community IT.

Mozilla’s IT/Infrastructure & Ops team is very adept at supporting the large and complex environment needed to support Firefox users. This same team supports Mozilla’s growing number of paid staff and supports the Mozilla Spaces & Offices, including network infrastructure and audio-visual systems.

There are a lot of technical tools this team manages at a very large scale.

We want to answer the following question:

How can we leverage our resources and expertise to support the entire Mozilla Community and build a better, stronger Mozilla?

For the remainder of 2011, we hope to lead a discussion into what the Mozilla Community needs from IT.  Think of it like your IT department.  You are our customers.

  • How can we help you?
  • What IT resources do you need when you’re  hosting a Mozilla Community event?  A brown bag?  A meet-up?
  • What sort of collaboration tools do you need?

I invite you to look at some of the notes we’ve already started collecting at

Want to get involved?

  • Join the conversation and join the Community IT mailing list.  Help us understand what you need from this team.
  • Join the IRC channel, irc://
  • Join the Community IT SIG.  Be part of this task force.
    • Help us teach others about the IT tools we have available at your disposal
    • Help act as IT support at Mozilla Community events
  • Meet us in person! At these events we’ll be holding round table discussions to learn more from you. We’ll also be on-hand to to lend support.

This is a particular interesting Step 1.  I’ve seen what Community can do.  Imagine what you can do with the right set of IT tools.

Tags: , ,

Categories: Community, Mozilla

3 responses

  1. willyaranda wrote on :

    We’ll met in the MozCamp Europe! 😀

  2. Santiago Hollmann wrote on :

    This is awesome. Of course, the community need the IT help to do their projects and would be great if community members can get involve with Mozilla IT activities too.

  3. Haitham A. El-Gharee wrote on :

    I’m really pleased with this Community. I have joined the mailing list, and hanging around the irc channel. Can’t wait to start some activities.