Firefox Live Chat launching today
Today we are officially opening our Live Chat support to users of Firefox. Users who can’t find their answer in the knowledge base or the forum can now get real … Read more
Today we are officially opening our Live Chat support to users of Firefox. Users who can’t find their answer in the knowledge base or the forum can now get real … Read more
Thanks to David Baucum, Bo Bayles, and Kev Needham for keeping up the article writing progress — and another thanks to Ehsan Akhgari for currently working on a second article! … Read more
Yesterday, we had our first test day for the upcoming Live Chat component of Firefox Support. It was a wonderful success. Having so many people come out and stick around … Read more
Today, December 21st, from 1 PM – 6 PM PST, we’d like as many people as possible to test both the software that helpers will use to interact with users, … Read more
We’re getting close to opening the Live Chat portion of support.mozilla.com, and we’re very excited about that. We’ve chosen a complete software solution that allows users to access one-on-one support … Read more
I’m pleased to announce the opening of the official Firefox support forum! The forum is a result of a few months of work, and I’d like to thank all those … Read more
This week, we will be launching the Firefox support forum on support.mozilla.com. In this forum, Firefox users will be able to ask support questions not yet covered in the knowledge … Read more
Thanks to Ehsan Akhgari, the first of the 33 remaining articles has been added to the Knowledge Base. Thanks, Ehsan! There are still 32 articles to be written. This is … Read more
Sumo Weekly metrics [1] We can now collect number of new/modified KB articles, number of forum posts, and number of active KB/forum users [2] Depend on [3] to get Participation … Read more