Articles from December, 2007

21% Complete

Thanks to David Baucum, Bo Bayles, and Kev Needham for keeping up the article writing progress — and another thanks to Ehsan Akhgari for currently working on a second article! … Read more

Thanks for your help

Yesterday, we had our first test day for the upcoming Live Chat component of Firefox Support.  It was a wonderful success. Having so many people come out and stick around … Read more

Coming up: Live Chat Test Day

We’re getting close to opening the Live Chat portion of support.mozilla.com, and we’re very excited about that.  We’ve chosen a complete software solution that allows users to access one-on-one support … Read more

One down, 32 to go!

Thanks to Ehsan Akhgari, the first of the 33 remaining articles has been added to the Knowledge Base. Thanks, Ehsan! There are still 32 articles to be written. This is … Read more