SUMO is currently down
Unfortunately, we had to take the SUMO site down today because of serious performance issues that affected other services like Bugzilla. Rest assured that awesome people are working around the … Read more
Unfortunately, we had to take the SUMO site down today because of serious performance issues that affected other services like Bugzilla. Rest assured that awesome people are working around the … Read more
We’re happy to announce that the transcript feature for Live Chat is now enabled and working. When your chat is finished, the closing page will now include a field for … Read more
Attendees: djst, cilias, np, Lucy, nkoth, Collin1000, zzxc, Cww Sumo Weekly metrics [1] Firefox 3 is now #1 search term on SUMO Need an Upgrading to Firefox 3 article that … Read more
We’ve now gathered enough feedback from the community to make a decision about the SUMO Day: we’ll host the event on Friday, April 11th. Thanks for the feedback everyone and … Read more
Firefox 2.0.0.13 is coming out soon; and one common issue that spikes with every update is firewalls blocking Firefox from accessing the internet. We have a few tutorials on the … Read more
The Firefox Support project (a.k.a. SUMO) community has grown lately, with new knowledge base content writers and localizers, forum moderators, and live chat helpers. This is really exciting news, as … Read more
Sumo Weekly metrics [1] 0.6 milestone status (in-product help) [2] Server push this week with performance fixes SUMO day A day for new contributors to get a good introduction to … Read more
Attendees: djst, cilias, np, lucy, nkoth Sumo Weekly metrics [1] Forum traffic steadily increasing Jason posted interesting statistics on forum traffic in the newsgroup [2] 0.6 milestone status (in-product help) … Read more
On the Firefox Support knowledge base, we make use of tikiwiki feature called “Dynamic Content.” This allows us to create blocks of content that can be inserted in any page. … Read more