Minutes of SUMO meeting 2009-09-21
Sumo Weekly metrics Start page bounce rate theory from last week: large increase in referrers from Firefox whatsnew pages. CSAT score on Forum and live chat went up. Not sure … Read more
Sumo Weekly metrics Start page bounce rate theory from last week: large increase in referrers from Firefox whatsnew pages. CSAT score on Forum and live chat went up. Not sure … Read more
Support is one of the top and most discoverable ways that Firefox users can give feedback about their experiences with Firefox. While the primary focus of Firefox Support will always … Read more
The primary method of navigating the Firefox Support website is through search. For all the documentation we have on the website, it isn’t worth much if users cannot find what … Read more
Sumo Weekly metrics Massive increase in number of new SUMO accounts. Don’t know why yet. Let’s see if it’s the same next week. Two new graphs: en-US KB CSAT and … Read more
Last Thursday, the bug fixes for SUMO 1.3 were pushed to support.mozilla.com. The big focus was on productization, and we also managed to add some other great changes. So what … Read more
This past Thursday, we had a knowledge base sprint to write articles for the top Firefox crashes. It was a resounding success with 20 articles written on the day, covering … Read more
Sumo Weekly metrics Lots of activity in the German locale High traffic in the forum due to the major update We should look at search stats for crash signatures. Crash … Read more