The SUMO community keeps getting bigger!
Here’s one of those things that make me feel good about being a part of SUMO and Mozilla. In late 2008, the SUMO team started to collect feedback from the … Read more
Articles from October, 2009
The web just got safer with Firefox
Running the latest version of Firefox with outdated plugins is like having a modern burglar alarm while leaving the balcony door wide open. In order to be safe on the … Read more
Minutes of SUMO meeting 2009-10-12
Sumo Weekly metrics Last week’s weekly support issues The “AVG blocks Firefox as a trojan” is now fixed! Knowledge Base EU Ballot Finalize list of articles for KB audit by … Read more
Support and You — a case study
Over the past quarter, there has been an effort with Firefox Support around working closer with everyone in the Mozilla community and acting as a bridge between the Mozilla community … Read more
Minutes of SUMO meeting 2009-09-28
Sumo Weekly metrics cilias will work with metrics team to figure out why our bounce rate is increasing Last week’s weekly support issues Fewer repeated issues Dramatic increase in searches … Read more