Redesigning the support forum
With the rewrite of the SUMO platform underway, this is a great time to rethink how we want to handle our support forum. While the existing forum format is good … Read more
With the rewrite of the SUMO platform underway, this is a great time to rethink how we want to handle our support forum. While the existing forum format is good … Read more
Attendees: djst, cww, Topal, cilias, zzxc, TMZ, Tanner, Tobbi, and asadotzler Sumo Welcome to the team, Kadir Topal! Applause… Weekly metrics KB helpfulness has been going down and we don’t … Read more
(Guest post by James Socol of the webdev team. Comments or questions? Head on over to James’ original blog post and comment there!) When I joined the SUMO team six … Read more
We’re very excited to announce that Kadir Topal of German Mozilla community fame is joining the SUMO team today full time as our Support Community Manager. His primary responsibility will … Read more
This week’s SUMO and SUMOdev meetings have been moved to Tuesday. SUMO Meeting: 2 pm PT / 5 pm ET / 23:00 CET (Phone call details) If there is anything … Read more
When the SUMO project started back in 2007, one of the first big questions was what web platform to use as a foundation for the upcoming Firefox support website. The … Read more
Because of President Days and Family Days and what not, we have moved this week’s SUMO meeting to today at 9 am PT / 12 pm ET / 18:00 CET. … Read more
For a few days now, we’ve been noting that the Firefox 3.6 release went smoother than 3.5. Now we can quantify it. By looking at the amount of traffic to … Read more