Why is everyone so positive?
I just got this Email from Matthew, our SUMO live chat expert, and wanted to share with the bigger Mozilla community: Just wanted to share a quote from #sumo by … Read more
I just got this Email from Matthew, our SUMO live chat expert, and wanted to share with the bigger Mozilla community: Just wanted to share a quote from #sumo by … Read more
How do we spot trending support issues even faster? With the rise of social networking, Twitter has become a common place for Firefox users to bring up issues with their … Read more
On Wednesday this week, we migrated the discussion forums on support.mozilla.com to our new platform. The forums we moved over are Contributors Off Topic Knowledge Base Articles We did not … Read more
Today we are rewriting our top 5 articles to make them more helpful. SUMO has 5 million visitors every week. That’s a lot of people who hopefully are happy Firefox … Read more
Sumo Weekly metrics Database issues are causing problems, so ignore data for now. Firefox takes several minutes to start up has jumped to bottom-rated solved a problem. It’s written for … Read more
While we serve millions of Firefox users every week with our support website, it’s sometimes a good change to speak with users face to face about their Firefox questions and … Read more
Sumo Weekly metrics Is tough to understand the dates. (Metrics are usually gathered Sun-Sat, but the dates on the Google doc are Mondays.) Cell A1 now clarifies date We are … Read more