Introducing Joel Johnson / JR (Rina’s Maternity cover)
Hello everyone, Please say hi to Joel Johnson who’s going to cover Rina Tambo Jensen while she’s away for her parental leave for the next 6 months. JR has an … Read more
Hello everyone, Please say hi to Joel Johnson who’s going to cover Rina Tambo Jensen while she’s away for her parental leave for the next 6 months. JR has an … Read more
Hi SUMO Community, Following up on our previous announcement about Firefox Private Network, today marks another milestone for Firefox. We are so excited to expand Firefox Private Network into two … Read more
Hello SUMO Community, I’m thrilled to share this update with you today. Bryce and Brady have joined us last week and will be able to help out on Support for … Read more
Hello SUMO community, I have a couple announcements for today. I’d like you all to welcome our two new community managers. First off Kiki has officially joined the SUMO team … Read more
Our support platform went through numerous changes and transitions during the last couple of years. With the SUMO team joining efforts with the Open Innovation group last year, we have … Read more
Today the SUMO team would like to welcome Josh and Jeremy who will be joining our team from Boise, Idaho. Josh and Jeremy will be joining our team to help … Read more
One of Mozilla’s goals is to deepen relationships with our users and better connect them with our products. For support this means integrating Firefox Accounts (FxA) as the authentication layer … Read more
Over the last week or so, we’ve been promoting Firefox services on support.mozilla.org. In this experiment, which we’re running for the next two weeks, we are promoting the free services … Read more
This year the SUMO team is focused on learning what to improve on our site. As part of that, we spent January setting support.mozilla.org up for A/B testing and last … Read more