SUMO Updates – Looking back on 2020
There is a lot happening in 2020 even when the world we live in right now has changed dramatically in just a year. Amidst all that, I feel even more … Read more
There is a lot happening in 2020 even when the world we live in right now has changed dramatically in just a year. Amidst all that, I feel even more … Read more
A few weeks ago, Rina discussed the impact of the recent changes in Mozilla on the SUMO team. This change has resulted in a more focused team that combines Pocket … Read more
Earlier last week, Mozilla announced a number of changes and these changes include aspects of SUMO as well. For a high level overview of these changes, we encourage you to … Read more
In 2019 we started looking into our experiences and 2020 saw us release the new responsive redesign, a new AAQ flow, a finalized Firefox Accounts migration, and a few other … Read more
In 2020 a lot of the SUMO platform’s team work is focused on modernizing our support platform (Kitsune) and performing some foundational work that will allow us to grow and … Read more
Hi everyone, You might remember that we first introduced the Firefox Private Network (FPN) back then in December 2019. At that time, we had two types of offerings available only … Read more
Hi folks, Here I am again sharing with you the amazing experience of another All Hands. This time no traveling was involved, and every meeting, coffee, and chat were left … Read more
TL;DR: The Social Support Program is moving from Buffer Reply to Conversocial per June, 1st 2020. We’re also going to reply from @FirefoxSupport now instead of the official brand account. … Read more
TL;DR: We are moving our Telegram group to the new Mozilla Matrix [https://chat.mozilla.org/#/room/#SUMO:mozilla.org]. Both systems are currently bridged but the Telegram group will be decommissioned on 30 May 2020. Please … Read more